The Registration Operations Manager provides strategic leadership for the Continuing and Professional Education (CPE) registration services team, overseeing the enrollment lifecycle for a high-volume portfolio of 300+ programs. Reporting to the Director of CPE, the manager ensures a seamless experience for 25,000 annual learners by balancing technical expertise with a commitment to exceptional service. This role demands a proactive problem-solver who can navigate complex datasets and maintain rigorous administrative integrity in a dynamic educational environment.
Beyond daily operations, this role is the primary steward of CPE’s enrollment revenue and regulatory requirements. This includes ensuring adherence to CPE funds-handling policies, audit standards, and Payment Card Industry (PCI) requirements, while maintaining oversight of all registration revenue reconciliation, including deposits and refunds.
Key Responsibilities
• Team Leadership: Lead and mentor the registration services team, fostering a culture of exceptional customer service and operational excellence.
• CEU Administration & Compliance: Serve as the primary intake and evaluation point for all Continuing Education Unit (CEU) applications; lead the development of internal policies regarding contact hours and learner records to ensure academic and regulatory integrity.
• Systems & Consultation: Act as the lead point-of-contact for enrollment and financial activity within the CPE registration system. Serve as a strategic consultant to both internal and external stakeholders to optimize the user experience for staff and learners

• Bachelor’s degree in a related field or equivalent training in a financial, business, or continuing education environment
• Significant supervisory and leadership experience with strong delegation skills.
• Proven experience leading customer service operations in high-volume environments
• Demonstrated ability to exercise sound independent judgment under pressure, resolving complex issues and managing on-the-spot challenges with professional composure and decisiveness
• Demonstrated ability to communicate with high emotional intelligence and professional diplomacy. Must be adept at building rapport with a diverse public audience and fostering a collaborative environment within a multi-disciplinary team
• Self-starter capable of operating independently while excelling in a collaborative team setting. Proven ability to prioritize complex projects efficiently and deliver high-quality results under tight deadlines
• Advanced proficiency in Microsoft Office Suite, particularly the use of Excel to manage complex operations. Proven experience manipulating high-volume datasets in Excel using advanced formulas, pivot tables, and data visualization tools to drive decision-making and reporting
• Proven ability to work ethically with sensitive data while maintaining a high level of confidentiality

• Experience working with registration/enrollment for courses, conferences, or events
• Previous experience working with contact hours/CEUs
• Experience with systems utilized by CPE, including Modern Campus, Salesforce, Banner, MicroStrategy, and Flywire
• Funds handling/fiscal processing or auditing experience
• Knowledge of state and university policies

4

Exempt: Not eligible for overtime

Restricted

$60,000 - $75,000

40

5/26/2026

Please submit a resume, cover letter, and a list of references along with the application.

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

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