Reporting to the Communications Manager – and in close collaboration with respective unit leadership – the communications coordinator helps support, foster, and advance Facilities’ customer experience, workplace culture, trust, and visibility/impact using intentional and effective communications, engagement, public relations, brand management, marketing, and advancement efforts.
The communications coordinator works closely and collaboratively with stakeholders – including but not limited to construction and maintenance teams, university leaders, communicators, contractors, and government officials – to execute effective and comprehensive communications. They translate complex technical and construction-related information into clear, audience-appropriate content for internal and external audiences. They also help create a positive culture and foster a more connected workplace.
Key Responsibilities:
● Plan and execute comprehensive communication strategies and outputs that support Facilities efforts across campuses
● Write, edit, and publish information that advances the division’s customer experience, workplace culture, trust, and visibility/impact through a variety of platforms including but not limited to web, newsletters/email, social media, print, and presentations/reports
● Create visual content through the use of photography, videography, and graphic design that supports divisional objectives
● Coordinate with respective unit leaders and teams, Communications and Engagement team members, Marketing and Communications colleagues, and other key stakeholders to foster effective and aligned project and communications efforts
● Serve as primary contact and representative for Communications and Engagement efforts within the designated business/support function as well as for the designated business/support function among greater divisional communications initiatives
The communications coordinators are responsible for coordinating an aligned comprehensive communications program across the Division of Facilities’ matrixed organizational construct. While responsible for communications for their respective unit, the communications coordinators will be expected to cross collaborate and as necessary, rotate, areas of responsibility to support divisional objectives.