This position plays a critical role in supporting the processing of first‑year and transfer applications by ensuring applicant records are accurate, complete, and properly maintained across university systems.

Key Responsibilities
*Review, process, and update undergraduate applications to ensure accuracy and completeness in Banner, Slate, and related systems.
*Manage application updates, workflow modifications, and record corrections throughout the admissions cycle, ensuring timely and consistent processing.
*Review and verify transcripts, test scores, application fees, residency information, and other required materials; follow up with applicants, counselors, and external partners as needed.
*Track and process application changes, corrections, and supplemental documents, maintaining appropriate documentation and workflows.
*Collaborate closely with New Student Processing Team members to support accurate and efficient application processing.
*Update applicant statuses consistently across systems throughout the admissions cycle.
*Download, match, and process electronic transcripts, test scores, and documents received through multiple external platforms.
Reconcile application fees and assist with preparing communications related to application processing.
*Coordinate with internal and external stakeholders to ensure timely application review and accurate reporting.
*Maintain applicant files and support office-wide records management practices.
*Provide administrative support and customer service to applicants and campus partners throughout the admissions process.
*Contribute to continuous process improvement efforts to enhance efficiency, accuracy, and service quality.

*Experience providing administrative or program support in an academic or professional setting.
*Proficiency with Microsoft Office and standard data-entry functions.
*Strong organizational, communication, and customer service skills.
*Ability to manage sensitive information and maintain accuracy in a fast‑paced environment.
*Highly detail‑oriented with the ability to work both independently and collaboratively.

*Experience supporting students or families in enrollment, admissions, or student services.
*Familiarity with Banner or other large relational databases.
*Experience using a CRM system, particularly Slate.

3

Non-Exempt: Eligible for overtime

Regular

Anticipated starting salary of $37,000

40

July 13, 2026

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

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