Job Description

We seek an Administrative and Operations Manager to support the Fraternity and Sorority Life team to ensure the smooth functioning of the department. This position provides comprehensive administrative, operational, fiscal, and communications support to the department while serving as a central point of contact for students, families, staff, and campus partners. Reporting to the Director, the incumbent will provide context and background information on issues, university policies, and departmental operations, while building and maintaining strong collaborative relationships with partners across campus.

If you are passionate about providing outstanding customer service, please keep reading.

Here’s what you need to know about the role:

1. You will join the Fraternity and Sorority Life (FSL): A department whose mission is to coach and educate our community, organizations, and members through cultivating leadership, encouraging personal growth, fostering health and safety, and expanding spaces of belonging for students to ExperienceVT while embracing Ut Prosim as a way of life.

2. You’ll be reporting to the Director of Fraternity & Sorority Life in a Regular twelve-month, 100% staff appointment.

3. You will be responsible for managing the office and serving as the primary point of contact for walk-ins, phone, and email inquiries; managing calendars; coordinating travel for departmental staff and students; creating and updating professional presentations; preparing and reviewing internal and external departmental communications; coordinating department record retention; and ensuring information shared through departmental websites and social media platforms remains accurate, timely, and accessible. The incumbent will clearly and effectively communicate important timelines, processes, and move-in details to students and other stakeholders. In addition, you will independently manage fiscal operations, including processing and monitoring accounts payable, procurement, travel management, monthly financial reconciliations, assisting with payroll and wage reconciliations, and reviewing electronic time entry and leave reporting. Additional responsibilities include hiring, training, and supervising student office assistants; maintaining office procedures and supplies; organizing and maintaining departmental records; supporting efficient daily operations; and assisting with special projects and other related duties as assigned.

4. You’ll have the chance to grow and take advantage of a development plan with opportunities to advance within the Department and the Division.

5. You’ll be offered a base compensation package between $47,000 and $50,000, along with a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more.

Required Qualifications

• Demonstrated knowledge of standard, professional office operations, administrative practices, and procedures.
• Proven background in records management, scheduling and calendar management, and budget administration
• Experience providing customer service in a fast-paced, high-volume professional environment.
• Demonstrated ability to communicate effectively, both orally and in writing, and to establish and maintain productive working relationships with individuals from diverse backgrounds and cultures.
• Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Evidence of performing work independently, prioritizing assignments, and managing multiple tasks simultaneously while meeting deadlines.
• History of handling confidential, sensitive, and proprietary information with discretion and in accordance with established policies and procedures.

Preferred Qualifications

• Associate’s or Bachelor’s degree in administrative support technology, Office Administration, or related field.
• Prior experience working in higher education.
• Knowledge of university policies and procedures related to travel, payroll, procurement, and human resources.
• Proficiency with institutional software such as Banner, PageUp, HokieMart, HokieSpa, Chrome River, Leave System, and Banner Time Entry.
• Advanced computer skills.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$47,000 - $50,000

Hours per week

40

Review Date

7/15/2026

Additional Information

- The selected candidate must have a criminal background check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

About Student Affairs: Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice our Principles of Community, which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students Experience VT by demonstrating, supporting, and operationalizing our Aspirations for Student Learning. If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team!  

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants based on age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Cristina Rosa Castaner at crosa@vt.edu during regular business hours at least 10 business days prior to the event.