The Student Services Generalist is a member of the Student Services and Strategic Partnerships (SSSP) team. Responsibilities include having a broad understanding of Graduate School and GLC policies, services and amenities; providing excellent customer service to students, faculty, staff, and other guests who visit the Graduate School, answering questions and making informed and accurate referrals within and outside of the Graduate School as needed; responding to email inquiries; creating content for and updating the digital signage screens in the GLC; assisting with events from concept to completion.

Reporting directly to the Director of Student Services, this individual serves as a hospitable front desk staff member who routinely interacts with a diverse population of students, department personnel, faculty, and others on behalf of the Graduate School to answer their questions and to connect them with resources.

Bachelor’s degree or equivalent level of experience/training; proven ability to quickly learn and communicate policies and procedures; excellent communication, customer service, and interpersonal skills; proven ability in handling confidential information; proven ability to cultivate positive working relationships, foster teamwork, and support collaboration; proficiency in working with computer software such as Microsoft Office Suite, PowerPoint, and Outlook.

Preference given for experience working with graduate students or non-traditional students; familiarity with Virginia Tech resources, policies and procedures; experience responding to customer inquiries via phone, email and in-person.

3

Non-Exempt: Eligible for overtime

Regular

$23.70/hour

30

August 10

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.