Analyzes and assesses specialized and complex technical records issues in a lead role; determines relevant components for decision making and problem solving from a variety of sources; reviews legal documents; issues decision letters; performs related work.

Human Resources and Workforce Strategy fosters a thriving campus community designed to enhance well-being, collaboration, innovation, and career growth. Our mission is to build and empower an engaged workforce to advance the university’s mission. Join us and be part of a collaborative environment where innovative ideas are valued, work-life balance is prioritized, and strong connections to the campus community are built. Together, we can make a positive impact on the lives of our students and the broader community.

Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

● This is the third of three levels in the Technical Records series. This level performs as the subject matter expert and is distinguished from the Technical Records Specialist 2 by providing consultation regarding applicability and legal requirements. Typically the lead worker in a unit and directs the work of Technical Records Specialists 1 and 2 and provides training.
● Explain priorities; resolve problems associated with staff assignments; schedule jobs to be accomplished; train staff; review work to ensure compliance with laws, regulations, and policies; ask to participate in search committees to provide recommendations of candidates for employment; provide work direction and answer questions requiring subject matter expertise; track and analyze problems with processes forms, system configurations and develop solutions for management consideration; collaborate with IT for systems use and upgrades.
● Review documents to determine appropriate actions, ensure accuracy of computations and compliance with policies and procedures; research, analyze, and resolve complex problems in processing documents; correct or reject incomplete or erroneously submitted documents; contact customers or other involved parties to explain changes, actions, and errors, or resolve problems and gain compliance; question others to obtain or verify information; approve changes and make modifications, adjustments or recalculations; assess penalty and interest; may approve and issue tax refunds; interpret, apply, and provide information on laws, rules, requirements, and procedures; compose letters to address and resolve issues; conduct one-on-one conversations with customers to resolve complex discrepancies; guide staff; collaborate with others.
● Part of a team that reviews employment actions, records, pay, and contracts. Ensures data is accurate within the state payroll system, LUMA.
● Communicate time-sensitive processing due dates and processing requirements to campus, including student hires, contract changes, separations, supplemental pay, employment record changes, and salary changes.
● Use Excel at an intermediate or advanced level to analyze data.
● Respond to customer inquiries, telephone calls, emails, and ServiceNow tickets. Proactively resolve issues and train other employees on best practices.
● Maintain strict confidentiality; exercise tact and diplomacy when dealing with sensitive, complex, and confidential information; display an attitude of cooperation and work harmoniously with all levels of Boise State University employees.
● Work in a team environment to apply your best self toward the organizational goals of employee engagement.
● Perform other duties as assigned.

● Knowledge of administrative and clerical procedures and systems.
● Knowledge of principles and processes for providing customer and personal services.
● Ability to communicate information and ideas effectively.
● Ability to manage time and priorities for yourself and others.

Some knowledge of: supervisory practices.

Experience: records management; interpreting, applying or explaining state or federal laws, rules, and policies; researching and reviewing legal documents for compliance with laws and to identify and resolve complex issues (e.g. court orders, contracts, ownership, deeds, trusts, tax returns); creating correspondence and documents using word processing software.

● Previous higher education work experience is preferred but not required.
● Possess intermediate to advanced Excel and data analysis skillsets.

Resume and Cover Letter

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/