Job Summary/Basic Function:

This position performs the majority of tasks analyzing and evaluating user software and system needs. Handles standard maintenance activities and trouble shoots common service requests.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgement and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

60% of the time the Education Systems Coordinator must:

• Run and monitor daily processes; develop strategies and methods for automated system improvements.
• Identifies test case criteria; reviews, analyzes and documents test results and recommends changes to achieve desired results. Review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements.
• Respond to end-user inquiries by providing support and assistance in the definition and resolution to problems. Be able to communicate with staff and team members to include them in the solution. Monitors adherence to protocols and user manual instructions; train users when new features are added.
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems.

35% of the time the Education Systems Coordinator must:

• Work closely with faculty, programs, instructional designers and staff, the Albertsons Library staff, the Bookstore and other academic and technology teams across campus to support the requisition and integration of educational textbooks and materials.
• Coordinate with the Scheduling Manager to develop fall, spring, and summer schedules for
  academic courses.
• Using queries and other reporting methods, complete quality assurance measures to ensure the accuracy of the schedule throughout each semester. (i.e., fees, requisites, variable credit, standard meeting times, sessions, course notes, attribute values).
• Assist instructional designers and faculty with online course content updates and
  maintenance of materials.
• In conjunction with Instructional Technologists, provide technical Learning Management
  System (LMS) administration and course support services for programs and faculty.
• Provide technical assistance, support, and infrastructure setup for campus meetings.
• Conduct regular collection of program outcomes data to increase organizational
  effectiveness and support accreditation efforts.
• Prepare deliverables for use in planning and reporting, using appropriate tools.
• Create queries to gather, clean, validate, merge and maintain data sets from multiple sources, ensuring the data is secure and appropriate precautions are taken to maintain privacy.

5% of the time the Education Systems Coordinator must:

• Perform other duties as assigned. 

Knowledge, Skills, Abilities:

• Ability to adapt to changing workplace technology.
• Highly organized, able to work effectively across organizational boundaries.
• Experience providing user level support for an automated processing system and web-based applications.

Minimum Qualifications:

Bachelor’s Degree or equivalent progressively responsible professional experience.

Preferred Qualifications:

• Masters Degree.
• Demonstrated proficiency in utilizing spreadsheet software such as Microsoft Excel or Google Sheets for data analysis, reporting, and other relevant tasks. Experience with advanced functions and formulas is highly desirable.

Salary and Benefits:

Salary is $47,840 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

• Resume
• Cover Letter
• Three references

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/