The Technical Records Specialist 2 (TRS 2) supports Boise State University’s undergraduate admissions process by reviewing applications and materials, determining admissibility, and updating applicant records in accordance with Boise State and State of Idaho admissions policies. This position also manages a designated complex admissions process, serving as the program expert to interpret information and develop effective solutions. The TRS 2 ensures compliance with FERPA regulations and applies strong technical skills, attention to detail, and knowledge of admissions policies to support a seamless admissions experience. In addition, the TRS 2 handles more complex and technical application scenarios and regularly assists with processing customer support requests.

This is a fully remote position; however, the successful candidate must reside in the Boise, Idaho metropolitan area by their start date and be available for occasional in-person meetings on campus.

This position is not eligible for visa sponsorship.

As a Technical Records Specialist 2, you will be an essential part of the Admissions and New Student Programs team at Boise State University. This department encompasses three core areas: New Student Programs, Recruitment and Campus Visits, and Operations and Systems, all dedicated to the recruitment, admission, and seamless onboarding of students.

This role is a member of the Processing Team, which consists of five full-time staff and three to six student staff. It is also part of the larger Operations and Systems team, which includes the Processing, Customer Service, Systems, and Slate CRM teams. You will work closely with your immediate Processing Team members while also collaborating with the other Operations and Systems teams. Additionally, you will interact with colleagues from across the department and university through meetings, training sessions, and customer support efforts. Our department, university, and local community are home to professionals who have leveraged the knowledge, relationships, and skills gained here to advance their careers and make meaningful contributions. As part of the team at the forefront of welcoming new students, we take pride in representing Boise State University and warmly invite you to join our dedicated and supportive work family.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Review and Process Undergraduate Applications - 50%

• Review and process undergraduate applications in a high-volume, fast-paced environment, including handling more complex and technical application scenarios that require advanced knowledge of admissions policies and procedures.
• Evaluate applications and supporting documents, request additional materials as needed, and make admissions decisions in accordance with Boise State and State of Idaho policies.
• Review and interpret transcripts, test scores, and other academic records to determine admissibility, compute GPA and credit totals, assess transferability of courses, and verify high school core completion.
• Maintain confidentiality and integrity while working with sensitive student data in compliance with FERPA regulations.
• Document processes, maintain accurate records, and regularly update student information to ensure data accuracy across admissions systems.
• Assist with the data entry and indexing of received transcripts.

Designated Program Support – 30%

• Serve as the program expert for a designated admissions process, applying extensive knowledge of related policies, procedures, and systems to carry out specialized program functions.
• Exercise judgment and discretion as the primary point of contact for resolving questions, concerns, and issues related to the assigned process.
• Monitor, maintain, and process records for the designated program area, ensuring accuracy, timeliness, and compliance with university, state, and federal requirements.
• Interpret information and apply problem-solving skills to develop solutions for complex or unique situations that may fall outside standard procedures.
• Collaborate with internal departments and external stakeholders to ensure the efficient and effective operation of the assigned process.

Customer Support – 15%

• Communicate with internal and external partners, including students and counselors, to obtain clarification or additional information as needed.
• Monitor and manage the admissions processing ticket system, responding to and resolving inquiries and issues in a timely manner.
• Maintain professionalism and courtesy in all interactions.

Other Duties as Assigned – 5%

• Some knowledge of: supervisory practices and data management.
• Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

• Two or more years of experience in college or university admissions, enrollment services, or student records.
• Familiarity with workflow management and database processes, particularly with student information systems (e.g., PeopleSoft, Banner) and CRM platforms (e.g., Technolutions Slate, Salesforce).
• Demonstrated ability to communicate clearly and professionally with a variety of audiences, both in writing and verbally.
• Two or more years of experience in high-volume data or document processing, such as reviewing applications, transcripts, or similar records, with an emphasis on accuracy, consistency, and meeting deadlines.
• Experience using spreadsheets and data tools to manage workflows, track productivity, and support operational improvements.

$20.28 per hour. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Please submit a cover letter indicating your interest and qualifications for this position, a resume detailing your employment history, and three (3) professional references, including at least one current or former direct supervisor.

If you are currently living outside the Boise Metropolitan area, please include your willingness to relocate in your cover letter; otherwise, your application may not be considered.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/