Job Summary/Basic Function:

Provides a variety of high-level program support functions; reviews and processes documents; determines and explains compliance with laws, rules, regulations and policies and takes appropriate action; maintains a manual or computerized records system; performs related work.

Department Overview:

The Graduate College is a cutting-edge, progressive unit that is entirely dedicated to graduate education and graduate student success at Boise State University. We want someone who can juggle tasks and deadlines with grace, and has compassion for their teammates. We know that we are stronger together, so roll up your sleeves and be a part of a group where the work is exciting, and innovative thinking is valued.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

• Extensive research, analysis, problem solving, and greater use of judgment in determining an appropriate course of action. Considerable latitude in interpreting and applying laws and regulations and determining if programmatic requirements have been met. Generally have expertise in a single program area. Typically perform minimal clerical support, the focus of the positions is on record keeping.
• Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information. Perform specialized support, extensive in-depth knowledge of the program.
• Generally review, evaluate, approve, and process records and/or documents; determine acceptability; explain requirements, processes, and procedures to customers; manipulate and update manual and/or computerized records systems; and develop reports.
• May supervise other support staff or have leadwork responsibilities.
• Provides customer service and specialized information regarding Graduate College policies and procedures, as well as Graduate College admission requirements for specific graduate programs.
• Answers phones, greets visitors, responds to applicant, student, faculty, and staff email questions and in-person inquiries.
• Review, evaluate, approve, and process graduate admission applications and post admission forms consistent with university and graduate college policies and procedures.
• Intake and review of transcripts including calculating Grade Point Averages for program admission recommendation decisions.

Knowledge, Skills, Abilities:

• Knowledge of: supervisory practices; financial record keeping; bookkeeping practices; payroll methods.
• Experience: using spreadsheet software; storing, retrieving, and compiling information in a report format using database software; reviewing high school or college transcripts; using word processing software to create and modify documents; transcribing tapes into written format, OR, willing to learn this skill; working with sensitive or restricted data; using MS Excel and MS Access software; monitoring or tracking grants or contracts.

Minimum Qualifications:

Experience: monitoring a records system to identify and correct errors; researching a variety of sources to resolve problems; interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; entering and retrieving data using a computerized records system.

Preferred Qualifications:

• Experience working with electronic forms and workflow systems.
• Excellent attention to detail.
• Excellent written and oral communication skills.
• Ability to manage a changing workload, based on peak service times.
• Experience reviewing documents and records for accuracy and completeness.
• Good knowledge of office support functions including word processing, filing, composing a variety of business documents, reception, and researching information.

Salary and Benefits:

The salary is $17.94 an hour and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

Resume and cover letter. 

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/