Assist in all aspects of facility operations, including the development and implementation of standard operating policy procedures for the Venue, in accordance with University policy and procedures. Position has direct responsibility for the day-to-day operation, managing scheduled activities and events which entails supervision of all use by employees, tenants, contract workers and entities renting the facility or spaces contained within.

The Student Union sits in the heart of the Boise State campus and serves as the central hub for students, faculty, and staff. We foster a sense of community by embracing students, faculty, staff, alumni, and guests from all backgrounds. We develop students as lifelong learners by delivering an array of cultural, educational, social, and recreational programs, events, services, and facilities.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

60% of Time the Events & Operations Manager must:

• Assists in planning activities for venue including, but not limited to, facility master planning, strategic business planning and budget planning, along with development and prioritization of capital projects for improvements to the facility.
• Negotiates, develops scope of work and manages vendors, suppliers and facility service agreements including custodial, landscaping and post event cleaning contracts, as well as routine maintenance.
• Develops facility operations manuals, & policies and procedures; implements and provides training and associated support resources for employees.
• Oversees risk management and safety programs.
• Manages facility use arrangements with University, community and other users of venue; monitors event/activity schedules to avoid space or usage conflicts.
• Developing and implementing a long-term plan and schedule for the tasks and procedures associated with routine, preventative and deferred facility maintenance.
• Oversee and provide direction for all aspects of facility operations and support staff with the ultimate responsibility for timely preparedness.
• Oversees and provides direction as necessary for the space rental, use, setup, cleaning and teardown.
• Establishes, maintains and communicates expectations for performance standards and training.
• Acts as Manager on Duty for venue events as assigned.
• Assists with the development, management and support of the fiscal and fiduciary responsibilities to the budget for the operations department.
• Monitors and manages operational and event expenses, approves staffing and equipment invoices and assists Business Manager with the preparation of event financial settlement.
• Provides administrative direction for daily and event custodial operations.

35% of Time the Events & Operations Manager must:

• Assist in the management of the daily operations for the facilities department; directly managing the daytime staff responsible for facility and custodial services, event and meeting production, and customer service; develops operating procedures for facility and housekeeping services.
• Interpret and/or explain policies, procedures and laws pertaining to the Student Union and other facilities supported on the Boise State campus.
• Assist in the development and management of the operations services budget.
• Responsible for executing and training of staff on lockdown procedures for Student Union and special event venues.
• Provide leadership and management of full-time, part-time, and student staff.

5% of Time the Events & Operations Manager must:

• Perform other duties as assigned. 

• Excellent communication skills (oral and written), interpersonal, organizational and time management skills.
• Ability to work efficiently, prioritize tasks and multi-task.
• Ability to work as a member of a team and collaborate with others outside the venue.
• Ability to interpret and enforce venue policies and procedures.
• Ability to manage daily decision-making authority.
• Knowledge of supervisory best practices and procedures.
• Availability to work nights and weekends as needed.

Bachelor’s degree and 2 years of experience or equivalent professional experience.

Preferred Qualifications:

• Two years supervisory experience, managing full-time, part-time, and student employees.
• Two years working in a large multi-use facility.
• Knowledge of event management software.

• Cover Letter
• Resume
• 3 Professional References

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/