Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

The TRSII Transcript Production and Cleaning position produces all official transcripts (orders processed through the National Student Clearinghouse and manual batch processes) and maintains primary responsibility for updating and cleaning vault transcripts for production.

This is an internal opportunity open only to current, regular employees of Boise State University. 

The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

60% of Time the Technical Records Specialist II:

• This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs an  objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
• Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

35% of Time the Technical Records Specialist II must:

• Perform work determined by department needs. 
• Manage the daily transcript process; includes running the process monitor in PS, managing manual transcript requests, researching problems/issues with orders; approving and releasing attachments to orders, researching issues in the National Student Clearinghouse, managing a problem tracking file, monitoring and managing all communications in transcripts email account, reporting production numbers and maintaining process documentation.
• Clean up of conversion records for current transcript orders; complete historical conversion of records for former students; includes daily cleaning of transcript requests with holds, running queries, conducting back cleaning and maintaining process documentation.
• Manage projects and back up duties for other positions; includes enrollment and degree verifications, appeal processing and customer service.

5% of Time the Technical Records Specialist II must:

• Perform other duties as assigned.

• Some knowledge of: supervisory practices and data management.
• Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

• Ability to manage a changing workload, based on peak processing times.
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
• Excellent written communication and oral communication skills.
• Experience analyzing information and researching a variety of complex sources to identify and resolve problems and issues.
• Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Experience setting priorities for own projects within the general framework of given deadlines.

• Cover letter detailing your interest in the position
• Professional resume
• Three professional references, including at least one current or former direct supervisor

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/