To perform paraprofessional library work involving service to patrons, or maintenance of library collection and database; or acquisitions, cataloging and classifications; or interlibrary loan; to provide leadwork in a specialized library function; perform related work.

Albertsons Library's Public Services unit brings together traditional library services like Circulation, Maker spaces and Computing/Technology support to provide patrons with a comprehensive and enriching experience. This integration ensures seamless access to a wide array of resources, enabling patrons to utilize materials and services efficiently. The MakerLab offers a creative space equipped with advanced tools, allowing users to engage in hands-on opportunities to transform ideas into tangible projects . Additionally, our computing/technology support department maintains robust technological infrastructure, ensuring patrons have reliable access to digital resources and support. This holistic approach caters to diverse needs, fostering a community of continuous learning and innovation.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

The Library Assistant 2 must:

• Perform paraprofessional library work usually within a specialized library function involving patron services or technical services. Positions have a lead work or supervisory role with students, volunteers, or temporary staff. Interviews/questions patrons to identify, analyze and respond to information needs; directs and instructs users; interprets, applies and explains library policies and procedures; may authorize reduction, cancellation and/or payment of fines, bills, or administrative holds; may disapprove patron’s library use.
• Indirect supervision of student employees; includes input on student employee evaluations; helps draft and maintain training and procedural manuals; provides technical assistance and resolves problems/complaints.
• Accepts requests, gathers additional clarifying information from patrons; performs complex online searching; verifies accuracy of cited references; identifies and selects locations for obtaining items; may create and send system requests.
• Performs complex online searching of bibliographic databases to assist patrons in information research, in-person, phone and online; may instruct patrons.
• Performs routine computer lab services to patrons such as printer maintenance and operations, basic Microsoft Office Suite instruction, access of computer programs.
• Assists in maintaining oversight of building operations and managing emergencies.
• May serve as a member of various library committees.
• Billing Processing: Performs daily routine fines and fees services by using Voyager Reporter; including putting holds/fines on patrons’ accounts in PeopleSoft, mailing out notices.
• Special Borrowers Coordinator: Coordinates with Special Borrowers/One Time Borrowers; filling out forms, setting up accounts, emailing patrons new information.
• Delivery: Manages scheduling and ensures delivery for campus mail, campus delivery and curbside requests.
• Death Notices: Manages death notifications and clears patrons account records. Requires confidentiality in dealing with notifications.
• Event Assistance: Assists with event coordination and setup/takedown, including responding to Space Requests and Film/Photography requests.
• Locker Coordinator: Oversees locker checkouts, maintains accountability for keys as part of billing, reviews lockers at the end of each semester.
• Assists others in their areas of responsibilities to include, but not limited to: cash handling, holds, interlibrary loans, course reserves, patron issues, and Voyager Circulation patron records. 
• Performs other duties as assigned.

• Knowledge of supervisory practices
• Knowledge of principles and processes for providing customer and personal services
• Ability to use systems such as word processing and managing files and records, adhering to administrative and clerical standards
• Ability to perform detailed, accurate work
• Ability to work within different systems that require varied technical abilities and authorizations

Good knowledge of: current library organization, terminology and functions. Some knowledge of: supervisory practices.

Experience: using and applying bibliographic and other library information sources, in printed and computerized format; using a bibliographic utility or in-house automated library system to perform acquisitions, cataloging or serials work; compiling and analyzing information and writing a summary in a work setting; using computer applications software.

Preferred Qualifications:

Cover letter, resume and 3 professional references.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/