Provides a variety of high level program support functions; reviews and processes documents; determines and explains compliance with laws, rules, regulations and policies and takes appropriate action; maintains a manual or computerized records system; performs related work.

The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

60% of Time the Technical Records Specialist 1 must:
● Extensive research, analysis, problem solving, and greater use of judgment in determining an appropriate course of action. Considerable latitude in interpreting and applying laws and regulations and determining if programmatic requirements have been met. Generally have expertise in a single program area. Typically perform minimal clerical support, the focus of the positions is on record keeping.
● Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information. Perform specialized support, extensive in-depth knowledge of the program.
● Generally review, evaluate, approve, and process records and/or documents; determine acceptability; explain requirements, processes, and procedures to customers; manipulate and update manual and/or computerized records systems; and develop reports.
● May supervise other support staff or have leadwork responsibilities.

35% of the Time

• Manage enrollment and degree verifications. This involves tracking incoming requests, overseeing Marketplace (uStore) payments, and deposits.
• Serve as back-up for appeals, customer service, and production teams. This involves compiling documentation and working with campus partners on academic appeals, as well as acting as the primary backup for Idaho residency questions.
• Maintain a working knowledge of curriculum, class scheduling, and class set-up to assist with registration questions.
• Manage multiple computer software programs (i.e., PeopleSoft, Perceptive Content, Google Apps, Zoom, Capture Perfect) to assist in researching registration questions.
• Communicate registration information and provide appropriate answers in an efficient, thorough, and friendly manner.

5% other duties as assigned

● Knowledge of: supervisory practices; financial record keeping; bookkeeping practices; payroll methods.
● Experience: using spreadsheet software; storing, retrieving, and compiling information in a report format using database software; reviewing high school or college transcripts; using word processing software to create and modify documents; transcribing tapes into written format, OR, willing to learn this skill; working with sensitive or restricted data; using MS Excel and MS Access software; monitoring or tracking grants or contracts.

Experience: monitoring a records system to identify and correct errors; researching a variety of sources to resolve problems; interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; entering and retrieving data using a computerized records system.

Preferred Qualifications:

● Cover letter detailing your interest in the position
● Professional resume
● Three professional references, including at least one current or former direct supervisor

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/