The Technical Records Specialist III (TRSIII) provides specialized support to the Registrar and the University Academic Appeals Committee (UAAC) in managing student appeals for exceptions to university academic policy. This position plays a key role in guiding students through the appeals process, reviewing submissions for completeness and documentation validity, preparing materials for weekly UAAC meetings, and communicating committee decisions through formal correspondence.

The TRSIII also addresses student concerns with discretion and professionalism, analyzing complex, sensitive issues and collaborating with students, faculty, and staff to explore appropriate options. The UAAC processes approximately 1,000 appeals annually, requiring accuracy, efficiency, and strong interpersonal skills.

In addition to appeals, the TRSIII serves as the primary backup for inquiries related to the establishment of Idaho residency, supporting this function when the Assistant Registrar for Registration, Residency, and Customer Service is unavailable.

This opportunity is only open to current, internal Boise State employees only.

The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Managing University Academic Appeals Process (80%)

• Prepare complete academic appeal packets for weekly UAAC meetings, including validating documentation and adding required university records (e.g., transcripts, enrollment reports).
• Manage and update the committee vote sheet; respond to member requests for additional information.
• Send UAAC decision letters and maintain accurate appeal documentation and reporting.
• Guide students, staff, and faculty on the appeals process, including issue analysis and resolution options.
• Maintain documentation of procedures and appeal volume statistics.

Residency Appeal and Special Process Support (10%)

• Serve as back-up for residency appeals, including interpreting and applying Idaho Code Sections 33-3717B and 33-2110A, and responding to related student inquiries.
• Assist with individual record clean-up for National Student Clearinghouse (NSC) enrollment and degree verifications.
• Participate in assigned special projects as needed.

Special projects and Back-Up Duties (5%)

• Provide back-up support for enrollment and degree verifications.
• Offer limited customer service assistance as a non-primary contact.

Other Duties as Assigned (5%)

Minimum:

• Knowledge of administrative and clerical procedures, records systems, and data management best practices.
• Understanding of customer service principles, including needs assessment, quality standards, and service recovery.
• Strong verbal and written communication skills; able to convey information clearly and professionally.
• Proven ability to manage time, prioritize tasks, and adapt to changing workloads and deadlines independently or within a team.

Preferred:

• Skilled in researching and analyzing complex information to resolve problems accurately and efficiently.
• Experience interpreting and applying laws, regulations, and institutional policies across various programs.
• Demonstrated discretion and confidentiality in handling sensitive student and institutional information.
• Excellent attention to detail and accuracy in data entry, documentation, and review.
• Proficient in using automated systems and working in a fast-paced, technology-driven environment.
• Strong interpersonal skills, with the ability to deliver exceptional customer service and de-escalate difficult situations

Experience: records management; interpreting, applying or explaining state or federal laws, rules, and policies; researching and reviewing legal documents for compliance with laws and to identify and resolve complex issues (e.g., court orders, contracts, ownership, deeds, trusts, tax returns); creating correspondence and documents using word processing software.

• Cover letter detailing your interest in the position
• Professional resume
• Three professional references, including at least one current or former direct supervisor

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/