The Veteran Services Center assists Veteran students making the transition from the military to university life.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

• Serve as the primary point of contact for students, veterans, dependents, campus partners, and external agencies regarding educational benefits processes, requirements, and timelines.
• Provide operational and administrative support to ensure efficient daily office functions, including reception coverage and backup financial processing during peak periods or staff absences.
• Process and maintain documentation for VA educational benefits in compliance with federal, state, and institutional guidelines.
• Review, organize, and submit certification materials; maintain accurate records in university and VA systems.
• Coordinate with campus offices (e.g., Registrar, Financial Aid, Student Financials, academic departments) to resolve processing and documentation matters.
• Research, analyze, and compile information to respond to inquiries, resolve routine issues, and prepare correspondence and reports.
• Exercise discretion in applying policies and procedures while handling confidential and sensitive information.
• Support compliance and reporting activities by monitoring records, tracking submissions, and assisting with required data compilation.
• Maintain organized electronic and physical filing systems to ensure audit readiness and accurate record retention.
• Assist with orientation sessions, outreach efforts, and general office programming.
• Provide lead support to student staff as needed and assist in ensuring assignments and timelines are met.
• Perform other duties as assigned

• Ability to compose official correspondence, reports, research papers and other complex documents; providing administrative support to an administrator, director or senior staff member; designing manual and automated record management systems.
• Some knowledge of supervisory practices; bookkeeping; financial software; state and local government organization structure, functions, and decision-making processes.

• Good knowledge of: office support functions including word processing; filing; composing a variety of business documents; reception; and researching, compiling, and summarizing data for reports.
• Experience: in interpreting, applying and explaining complex information such as regulations, policies or services; independently solving problems/performing liaison activities in a work setting; coordinating activities requiring complex arrangements. 

Preferred Qualifications:

• Experience providing office or administrative support in a higher education or non-profit setting.
• Experience using Google Workspace platform and associated tools

• Resume or CV
• Cover letter addressing interest in and qualifications for the position
• Three references, including at least one direct supervisor

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/