Job Summary/Basic Function:

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; performs related work.

Department Overview:

Campus Services consists of the Student Union, University Event Services, Dining Services, and the Bronco Shops. Campus Services often provides the first connection with students, guests, and visitors to campus. We employ more than 300 student staff members a year, providing students with hands-on experience focusing on learning outcomes to support desirable skills, attitudes, behaviors, and experiences critical to the academic experience. With our broad range of services dedicated to student success and community engagement, we welcome candidates that share the same interest in serving the community and providing the best services and products.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

60% of Time the Technical Records Specialist 2 must:
● Serve as the primary contact for SUB Event Services and University Dining Services billing inquiries, providing guidance and resolving customer and departmental questions regarding billing, charges, payments, and account activity.

● Process Event Services billings, generate invoices, monitor accounts receivable activity, and follow up on outstanding balances to ensure timely collection of revenue.

● Research, reconcile, and resolve unbilled events, billing discrepancies, account adjustments, and payment issues.

● Enter and maintain event deposits and payment records within departmental systems and ensure supporting documentation is complete and accurate.

● Process meal plan charges and adjustments to student accounts in accordance with established schedules, policies, and procedures.

● Review, verify, and process payroll transactions and supporting documentation for student employees.

● Prepare, reconcile, and maintain monthly departmental transactions, including Swipe Out Hunger credits, Bronco Card departmental purchases, and other program-specific financial activity.

 35% of Time the Technical Records Specialist 2 must:

● Coordinate and process summer camp billing activities and related customer account transactions.

● Review charges from FOM and process invoice requests, purchasing card transactions, and other financial records for Campus Services departments.

● Review encumbrances and outstanding obligations to support annual financial reviews and invoice payment processing.

● Develop, maintain, and update standard operating procedures (SOPs) and process documentation to support operational consistency and compliance.

● Research and resolve record discrepancies by interpreting policies, procedures, and program guidelines while ensuring accuracy and compliance with university requirements.

5% of Time the Technical Records Specialist 2 will:

Perform other duties as assigned.

Knowledge, Skills, Abilities:

● Some knowledge of supervisory practices and data management.
● Experience: conducting sensitive fact-finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Minimum Qualifications:

Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

● Experience with billing, accounts receivable, payroll, financial transactions, or related administrative processes.
● Demonstrated experience maintaining and reviewing detailed financial or transactional records with a high degree of accuracy.
● Experience researching discrepancies, resolving account or billing issues, and communicating clearly with students, parents, and clients.
● Proficiency with Microsoft Excel and/or Google Workplace.

Salary and Benefits:

Salary range is $20.28 to $21.04 per hour and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

● Cover Letter
● Resume
● Three References

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/