Department: Certified Home Health Agency, Clinical Operations

Location(s) & Schedule Commitments: Webster NY. Primarily Monday through Friday 8:00AM- 4:30PM position with occasional need for off shift on call coverage required.

Position Summary: The Clinical Team Manager position is responsible for the clinical, fiscal and administrative management of the provision of service to an assigned group of patients, that are receiving home care services within the agency’s geographic service area, while promoting Patient and Family Centered Care.

Essential Responsibilities Qualified individuals must be capable of performing the following essential duties and responsibilities, with or without reasonable accommodations:

Clinical Practice Management

• Assumes twenty-four-hour accountability for the supervision of all Professional Home Visiting (PHV) staff assigned to the team. Ensures that all PHV staff competencies are completed as required by regulation and that staff adhere to agency standards. Initiates quality improvements plan with staff not meeting these standards including staff compliance with all regulatory and agency documentation standards.
• Administers and directs all day-to-day operations of the assigned team. Provides daily oversight of clinician schedules to promote timely initiation of care delivered within agency productivity expectations. Provides ongoing communication to Director of Patient Access and Director of CHHA Service. Ensures the care provided to patients assigned to her/his team meet agency and regulatory standards of quality care. Assumes twenty-four-hour accountability for, and oversight of, all care management. Monitors and evaluates patient and employee satisfaction and develops plans to meet agency goals for these measures.
• Provides leadership to ensure appropriate multidisciplinary communication, collaborative work relationships, and a customer-oriented environment responsive to the needs of all external/internal customers.
• Establishes and ensures a safe work environment for staff to prevent injuries from occurring or recurring. Ensures safe practices in delivery of care to patients and adherence to agency standards for work performance

Clinical Business Management

• Ensures that services provided are fiscally responsible and within the standards set by the agency and regulatory bodies. Also, that agency benchmarks are reviewed regularly and plans developed and implemented to attain those benchmarks.
• Using data and analysis, collaborates with a multidisciplinary team for strategic planning, improving outcomes and fiscal health of the agency.
• Contributes to the agency’s marketing efforts, recognizing new opportunities and ventures as they arise, assuring viability and growth of the agency.
• Takes an active role in collaborating with admissions and case management staff on all team-based patients from referral to discharge via In-Episode Management/Case Conferencing, and per communication as needed. 

Additional Responsibilities

Professional Responsibilities

• Serves as a professional role model. Assists staff in their professional and career development, and provides clinical leadership through mentoring and coaching.
• Independently pursues professional and career development opportunities to keep abreast of changes and trends within the home care field.
• Establishes, coordinates and chairs team meetings for the purpose of education, agency/clinical operations communication, and multidisciplinary patient conference.
• Demonstrates ICARE values and qualities in every interaction both externally and internally.
• Responsible for the Key Performance Indicators (KPI’s) established by their manager.
• Other duties as assigned by manager.

 *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Values: Perform all responsibilities in a manner that serves UR Medicine Home Care’s Mission and upholds the organization’s ICARE values of Integrity, Compassion, Accountability, Respect, and Excellence.

Safety: We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our organization.

Qualifications

Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience:

Education:

• Bachelor’s Degree Required
• Master’s degree in Health Services Management or Clinical Education preferred

Experience:

• Home Care experience preferred
• Expertise in case management of high-risk populations, case management models and practice with the ability to incorporate new ideas and concepts into clinical practice.
• Three (3) years of demonstrated effective leadership; organizational, team building and teaching skills, and ability to anticipate and proactively prevent problems.

Licensure, Certification, and/or Credential Requirements

• New York State Licensed Registered Nurse
• Valid NY State Drivers License and reliable transportation

 Knowledge, Skill, & Ability Requirements

• Ability to work with patients, families, and staff from diverse backgrounds.
• Outstanding interpersonal and communication skills both verbal and written.
• Strong analytical skills to detect and analyze trends: clinical, financial, and programmatic.
• Excellent working knowledge of regulatory standards and reimbursement issues in home care.
• Knowledge of research principles

Physical Requirements - Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

• Sit: Continuously
• Stand: Occasionally
• Walk: Occasionally
• Bend: Rarely
• Push: Rarely
• Pull: Rarely
• Kneel/Squat: Rarely
• Reach: Occasionally
• Twist: Occasionally
• Balance: Frequently
• Climb: Rarely

Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

• Vision
• Hearing
• Touch/Feeling

Technical & Systems/Equipment Proficiencies

• Microsoft Office Suite, particularly: Outlook, Word, Power Point, and Excel
• E-Record (electronic medical record systems)
• Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems
• Intranet/Internet

Work Environment

• Travel (25%) throughout regions served.
• Environmental settings will vary between patient homes, facilities, and office.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, protected veteran status, qualified individual with disability status, or any other protected class.

Salary Range: $80,000 to $100,000