As a Service Manager, you will play a pivotal role in enhancing the quality of life for individuals with disabilities and, where applicable, their families. This is a permanent role and the position is based in Caulfield East, managing all the Service Units. 

Key Responsibilities:

• Leadership: Lead a dedicated team of disability support workers, providing high-intensity support to clients.
• Performance Management: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
• Person-Directed Support: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
• Operational Excellence: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
• Support Excellence: Provide high-quality support to customers and their families, offering management support to care staff.

• Please note that this role includes a component of rostered after-hours on-call duty.

About You

To be successful in this role you'll share Yooralla's Values and have:

• Management Experience: Demonstrated management experience, preferably within a community services environment.
• Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
• Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities.
• Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
• Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
• Initiative and Organization: Excellent initiative, self-directed work practices, and highly developed organizational skills.
• A relevant qualification and/or significant experience in the human services area

We Offer

• An attractive remuneration package with excellent salary packaging tax benefits
• Flexible working hours
• A rewarding career in a growing service sector
• Supportive team environment 
• The opportunity to work alongside and empower people with disability to reach their maximum potential
• Ongoing training, team support and professional development opportunities

Please note, all applicants will go through a formal Recruitment process which includes panel interview, reference check, etc.