Live-in position which assists the Coordinator of Residential Education (CRE) with the daily oversight of the Housing and Residential Education (HRE) program within their assigned living area(s). Develops and maintains a positive community to facilitate a beneficial and holistic educational experience for a diverse group of students.

Assists the daily operation of assigned living area(s) of over 700 students. Responds to inquiries from staff, residents, & other parties. Identifies problems & recommends courses of action. Advises & supports students in a variety of personal & interpersonal concerns experienced by students in residence. Establishes a positive community atmosphere promoting academic success, intellection, & personal development. Promotes proactive conflict resolution among roommates & other students providing direct mediation when needed. Develops successful collaborative relationships with the campus community. Promotes RA & Housing & Residential Education (HRE) events, represents HRE at University events, & serves on committees as assigned. Assists in leadership training & development of RAs, student staff, residents, & volunteers to ensure HRE/University expectations for behavior & participation are clearly conveyed. Assists with recruitment, selection, training, & evaluation of RAs. Provides day-to-day oversight of work & development of assigned RAs. Provides on-going review of RAs for purposes of support & assuring effective completion of RA Educational Program requirements & expectations. Reports progress on RA effectiveness & recommends disciplinary action as needed. Assists with planning, implementing, & assessing student staff trainings. Liaises with colleagues to respond to student needs as appropriate. Meets with students to address behavioral, adjustment, roommate, & other concerns. Advises RAs in planning, implementing, executing, & assessing co-curricular programs. Supports student engagement in a variety of academic, curricular, & co-curricular programs. Reviews incident reports on a daily basis & assists with timely & appropriate resolution of conduct issues. Works within guidelines of HRE/University conduct processes with emphasis on educational & developmental outcomes. Meets with students to discuss violations & assign sanctions when appropriate for minor & intermediate-level violations. Interprets & explains HRE standards, expectations, procedures, & developmental/educational goals of conduct process to RAs & residents. Effectively documents meetings & outcomes using conduct database or other modes as appropriate. Provides reports to HRE & DSA leadership. Oversees a special assignment(s) that includes planning & implementing related events, encouraging student involvement & engagement, & collaboration with campus partners to support a seamless learning environment. Assumes day, evening, holiday, & weekend on-call responsibilities in rotation with other HRE staff. Provides assistance for HRE's Summer Conference (SC) program as needed. SC assistance includes customer service, emergency response, & on-call duty support for conference clients. On-call services include crisis & emergency response, facility maintenance, direction & support for the RAs, & conflict resolution for all members of the residential community. Schedule requires significant flexibility to include evening, weekend, & holiday hours as scheduled &/or as needed to respond to urgent issues. Works closely with University Police in the immediate response & resolution of student conduct or health concerns. Produces incident reports, provides direction to RAs & student staff, & provides appropriate conduct, counseling, Title IX/DHR, health center, & other service referrals. Maintains confidentiality of student information at all times in accordance with FERPA requirements & established procedures. Maintains confidentiality of personnel information. Performs additional related duties as assigned.

At least one year of experience as a professional or paraprofessional within housing or related area is required. Must possess the following knowledge and abilities: The personal and social problems typically encountered by present-day college students and the ability to respond to them; working knowledge of group dynamics and needs; current issues and trends in higher education; an understanding of student, staff and leadership development; working knowledge of management techniques, personnel practices, and inventory control; ability to select, train, supervise, and evaluate students; ability to analyze emergency situations accurately and take prompt action; ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; ability to make decisions and carry through actions having implications for broader HRE, DSA, and/or University goals; solid administrative and organizational skills such as keeping simple records and accounts (including the ability to effectively utilize computer hardware and software tools such as Microsoft Word, Excel, Outlook); effective interpersonal and communication skills; the ability to establish and maintain cooperative working relationships with faculty, administrators, staff, students, and others; the ability to work effectively with a population of diverse constituencies in a complex and dynamic environment; the ability to make reasoned and balanced decisions according to established guidelines in moderately complex situations and make referrals or seek counsel when needed; the ability to acquire a general knowledge of the overall operation and functions of the Housing and Residential Education area. Must have thorough knowledge of and proficiency in English grammar, spelling and punctuation; as well as effective written and oral communication skills, including the ability to provide presentations. Must be available to work a flexible schedule including nights, weekends and some holidays. Preferred qualifications include bachelor's and master's degrees, one or more years of full-time experience as entry-level live-in housing professional, and/or two or more years as a resident assistant, graduate assistant, or paraprofessional staff member in a university housing program. Must be able to work a variable schedule as needed, including evenings and weekends. Must live on campus in University-provided accommodations so that emergency response requirements can be effectively and promptly fulfilled.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.