About the role

Administration Services has an exciting and rewarding opportunity for an experienced Administration Team Leader, Emergency Department with a passion for Leadership to work within Mater Public Hospital. This will be a permanent full time opportunity. 

Salary range: $39.84 - $43.90 (MCA Level 4) plus superannuation and access to salary packaging

What you’ll be doing

• You will make a positive impact with your team in delivering patient support services. The role is fast-paced and ever-changing.  Your efficient, best-practice processes will be evident
• Seamless communication with your team. You will have the ability and maturity to equitably share workload, decision making and operational tasks
• Coach, develop and supervise team members.  Develop individuals to deliver high-quality outputs using contemporary management approaches
• Continual enhancement of service performance, processes, and practices to achieve high work standards by identifying and implementing improvement opportunities
• Effective workforce management of service provision to meet business requirements and manage resources
• Devise strategies and operational plans with your Manager and stakeholders to achieve work group outcomes
• Effectively communicate with patients, visitors, and all levels of staff to resolve issues, deal with complaints, and manage changes to improve the patient experience
• Build trusted relationships and effective working partnerships with internal stakeholders
• Assist with coverage within the Team Leader group – including leave cover and day to day assistance

About you

To be successful in this role you will have:

• Previous experience with delivering operational administration, preferably in a complex health setting
• Experience managing staff, preferably within an Emergency Department environment where the staff work a 24 hour period
• Ability to manage and supervise a team, inspiring a team to deliver exceptional services, and ensuring the team achieves all tasks within timeframes and requirements, especially with staff that you may see infrequently due to the nature of the 24-hour environment
• Proven experience with continuous improvement of processes and procedures and managing improvement opportunities with a range of stakeholders
• Exceptional written and oral communication skills
• High level office management and information systems skills, specifically MS Office and network information systems, and an ability to rapidly acquire advanced proficiency in such systems
• High level problem solving skills

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Sunday 30^th June 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.