About the role

The Mater Hospital Brisbane has an opportunity available for an experienced Administration Officer to join our call centre. This is a casual position.

Call Centre is open from 7am – 5pm Monday – Friday, closed weekends and public holidays. The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services.

Salary range: $28.67 - $33.28 (MCA2) per hour plus superannuation & salary packaging

What you’ll be doing

In this position you will be responsible for the following:

• Managing a high volume of calls and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional manner
• Confirm appointments for Ambulatory and Outpatient clinics
• Updating of patient information
• Carry out administrative duties as required
• Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote teamwork within the department
• Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses

About you

As the successful candidate, you will possess the following:

• Over the phone customer service experience
• Proficient computer and typing skills and ability to utilise multiple computer systems
• A commitment to excellent service and accuracy
• Ability to work both independently and cooperatively as a team member
• A demonstrated commitment to the Mater Mission and values

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Sunday 30th June 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.