About the role

Mater Hospital Mackay are seeking applications for a Quality & Safety Associate in a permanent, full-time capacity. 

The Quality & Safety Associate (“QSA”) is responsible for activities as delegated relating to Quality and Safety Management, across the hospital/service, which are essential to the licensing, service level agreements and contracts.

Salary: Commensurate with experience plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

• Supporting the Quality and Safety Manager to implement quality and risk management systems, improve the effectiveness of the quality systems, monitor compliance, and support hospital managers in the implementation of improvement initiatives.
• Supporting the Quality and Safety Manager in incident and complaint investigation and management processes.
• Collecting and analysing patient safety and clinical outcome data to evidence for internal and external stakeholders the effectiveness of the quality and safety systems.
• Supporting the ongoing compliance to the National Standards and accreditation processes.
• Supporting the provision of education related to the NSQHS Standards, accreditation, consumers, quality and safety systems and tools

Other information

This full-time role will be performed Monday to Friday with an expectation that hours are across 5 days, however, may vary depending on operational need. Mater recognises the importance of work-life balance and can accommodate flexible work arrangements where possible.

About you

Essential qualifications

• Qualifications in a related discipline

Desired qualifications

•   A clinical background with at least 5 years front line experience; and well-developed computer literacy skills, with proficiency in Microsoft Office Suite.

Skills & Experience

• Demonstrated knowledge of and experience in health service delivery with appropriate clinical knowledge, experience and skills is essential including a basic understanding of care processes provided in multiple areas of the hospital.
• Excellent interpersonal and communication skills, with a demonstrated ability to collaborate effectively on multiple levels within the hospital multidisciplinary team.
• Ability to organise a high-volume workload within agreed timeframes and write correspondence and reports.
• Experience in health care accreditation and regulatory requirements.
• Demonstrated experience in quality improvement initiatives and their practical application in the achievement of customer service/ consumer delivery needs.
• Strong analytical skills to trend and interpret data and develop reports
• Ability to work collaboratively with hospital teams and apply identified opportunities for improvement to the hospital environment.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close 28th April 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.