An exciting opportunity has become available for an experienced Teleservices Administration Officer to join the Mater Health Service. This a casual position working across a 24/7 roster. For example this roster is inclusive of day shifts, afternoon shifts, overnight shifts, weekend shifts and public holidays.

The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy.

Salary range: $29.53 - $34.28 per hour + casual loading plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

In this position you will be responsible for the following:

• Managing a high volume of calls and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional manner
• Act as receptionist for Mater Hospital Brisbane
• Action all emergency codes as required and in accordance with hospital procedures.
• Develop and maintain good knowledge of Mater Services, locations, personnel and information necessary to deal with inquiries customary to a forefront position
• Monitor alarm systems including fire, medical gasses and security as required
• Carry out administrative duties as required
• Develop and maintain a good knowledge of rosters and term allocations and be able to utilise them as necessary
• Participate in quality improvement activities including the development and maintenance of procedures relevant to the area and education and training activities
• Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote team work within the department
• Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses

About you

As the successful candidate, you will possess the following:

• Demonstrated recent experience in a similar position (hospital or health setting highly advantageous)
• To be available to work shift work including overnights, weekends and public holidays in accordance with the roster
• Proficient typing skills and ability to utilise multiple computer systems
• Personal attributes
• A positive attitude and approach to work
• A commitment to excellent service and accuracy
• Mature, well presented, responsible and approachable
• Demonstrated reliability, integrity and confidentiality
• Demonstrated commitment to continued professional development

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.