About the role

An exciting opportunity has become available for an experienced Teleservices Administration Officer to join the Mater Health Service. This is a maximum term part time 32 hours per week position working across a 24/7 roster until 6^th August 2025.  This roster is inclusive of day shifts, afternoon shifts, overnight shifts, weekend shifts and public holidays.

The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy.

Salary range: $31.24 - $36.44 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

In this position you will be responsible for the following:

• Managing a high volume of calls and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional manner
• Act as receptionist for Mater Hospital Brisbane
• Action all emergency codes as required and in accordance with hospital procedures.
• Develop and maintain good knowledge of Mater Services, locations, personnel and information necessary to deal with inquiries customary to a forefront position
• Monitor alarm systems including fire, medical gasses and security as required
• Carry out administrative duties as required
• Develop and maintain a good knowledge of rosters and term allocations and be able to utilise them as necessary
• Participate in quality improvement activities including the development and maintenance of procedures relevant to the area and education and training activities
• Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote team work within the department
• Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses

About you

As the successful candidate, you will possess the following:

• Demonstrated recent experience in a similar position (hospital or health setting highly advantageous)
• To be available to work shift work including overnights, weekends and public holidays in accordance with the roster
• Proficient typing skills and ability to utilise multiple computer systems
• Personal attributes
• A positive attitude and approach to work
• A commitment to excellent service and accuracy
• Mature, well presented, responsible and approachable
• Demonstrated reliability, integrity and confidentiality
• Demonstrated commitment to continued professional development

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on 12th May 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.