Mater Foundation has a maximum-term (12 months), part-time (22.8 hours per week) opportunity for a Supporter Care Administrator based in our purpose-built offices in Newstead. 

This is an exciting opportunity for someone with extensive customer service experience to join our in-house Supporter Care team, where you’ll play a key role in shaping how we connect with our community of supporters. You’ll help ensure that every interaction—whether over the phone, by email, or online—leaves supporters feeling heard, valued, and genuinely appreciated for their individual contribution.

As the healthcare needs of Queenslanders grow, so does the role of Mater Foundation. 

Mater Foundation is an iconic Queensland fundraising and philanthropic institution, committed to providing exceptional care through health, education and research. It meets a profoundly satisfying mission to improve the health and wellbeing of our community and to continue the Mater tradition of care and compassion.

Mater Foundation helps to underpin an extensive network of hospitals across Queensland, a world-class research institute and a nationally accredited education provider.

Salary: Commensurate with experience plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

Mater Foundation’s role is to conduct long-term fundraising programs which enable people to exercise their philanthropy in whatever form and capacity they are able. We do this in order to provide value adding funding for health, education, and research programs in healthcare at Mater; advancing the prevention and treatment of disease and improving the quality of life for people across our community.

Reporting to the Supporter Services Manager, your duties will include but not limited to: 

• Action and manage supporter queries across multiple channels including phone, email, mail, web and social media including escalated queries
• Develop and implement process improvements where supporter insights and feedback are sought, captured, and used to develop and enhance our fundraising programs
• Assist program managers in delivering supporter engagement activities to enhance and recognise supporter philanthropy e.g., thanking donors for their generous donations, , responding to fundraising event questions, clarifying supporter information with lottery supporters
• Assist program managers to test and refine lottery or fundraising strategies e.g., seek supporter feedback on new product design or test telemarketing scripting
• Other administration duties as required
• Conduct outbound and follow-up calls to engage and build relationships with participants, high-value donors, and lottery VIPs—offering personalised service and recognising their support

 About you

To be successful in this role, you will bring exceptional verbal and written communication skills, a proactive and solutions-focused mindset, and the ability to think strategically delivering results while bringing energy, initiative, and care to every supporter interaction.

You will also possess the following:

• Extensive experience in customer service or contact centre environments, with a solid grasp of customer care principles, key metrics, systems, and best-practice processes
• A continuous improvement approach, listening to supporter feedback, always seeking new ways to refine workflows, uplift engagement, and improve outcomes
• Customer centric approach – innate ability to view and test what we are doing through a “supporter lens” 
• Sound judgment and strong problem-solving skills, with the ability to assess and respond to real-time issues while maintaining a positive tone
• Act as conduit between supporters and program managers – work closely with and influence program managers to seek and advocate supporter needs, so we can enhance overall supporter experience
• Proven demonstrated knowledge and experience of customer experience and operational expertise (i.e., complaint handling, workflows) is highly advantageous

 Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.
• Access to health, end of trip and wellness facilities within our purpose-built corporate office in Newstead

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on 1 June 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

All Mater Foundation roles require some out of hours work from time to time such as attendance at fundraising events and community activities. The responsibilities associated with these events and activities are likely to be varied and of a broad nature.