About the role

Mater’s Health - Revenue Team is looking for an Administration Officer - External Correspondence to join the Team. This is a full-time, permanent opportunity based at South Brisbane.

Salary range: $78,888- $87,731 per annum plus 12% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

You will support the Mater by accurately and efficiently completing tasks associated with the processing and finalisation of medical external correspondence. You will achieve this by:

• Undertake duties associated with clinical transcription, e-letters and discharge summaries. Including:
  • Review and edit comments and queries made by external transcription provider
  • Review and release Mater correspondence as required
  • Review returned correspondence and assess course of action as required
  • Complete daily and weekly audits to monitor the quality and timeliness of correspondence
  • Produce accurate clinical transcription
• Identify opportunities for cost saving and raise with manager
• Respond to stakeholder enquires relating to Mater correspondence 
• Escalate issues with external provider software to manager
• Ensure mandatory competency requirements are current
• Report incidents in a timely manner
• Identify and report workplace health and safety (WHS) concerns to Manager
• Meet all performance objectives agreed with manager
• Adhere to policies, procedures, work instructions and guidelines relevant to the position
• Assist manager to update procedures, work instructions and guidelines relevant to the position

About you

The ideal candidate will have the following:

• Sound knowledge of medical and pharmacological terminology relevant to a tertiary healthcare facility such as Mater is desirable
• Well-developed keyboard and data entry skills
• Understanding and acceptance of patient rights to privacy of personal information and consistent adherence to statutory and organisational obligations to maintain patient confidentiality
• Proven ability to function as a contributing team member, maintain confidentiality, work with minimal supervision and be flexible Demonstrated attention to detail and accuracy of outputs
• Demonstrated sound interpersonal and communication skills
• Demonstrated time management and organisation skills, including the ability to organise and prioritise tasks to meet deadlines
• Competent use or ability to learn all information systems required to perform the tasks associated with this role including the dictation/transcription system, patient administration system, health professional’s directory, clinical portal, and Microsoft Outlook, Word and Excel applications

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Sunday, 3rd August 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.