About the role

An exciting internal opportunity has become available within our Teleservices team for an experienced Senior Administration Officer to join the Mater Health Service. This role is a permanent full time role, 38 hours per week Monday through to Friday. 

The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy.

Salary range: $39.79 - $44.25 per hour plus 12% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

• You will make a positive impact with your team in delivering patient support services. The role is fast-paced and ever-changing.  Your efficient, best-practice processes will be evident
• Coach, develop and supervise team members
• Continual enhancement of service performance, processes, and practices to achieve high work standards by identifying and implementing improvement opportunities
• Effective workforce management of service provision to meet business requirements and manage resources
• Effectively communicate with patients, visitors, and all levels of staff
• Build trusted relationships and effective working partnerships with internal stakeholders
• Data entry of rosters and follow up where required
• Develop training programs, facilitate knowledge sharing, and champion best practices for efficient administrative operations 
• Oversee the implementation and maintenance of procedures, operational manuals, and work practices 
• Act as a point of contact for matters for the team and provide expert guidance and support 
• Identify opportunities for process enhancements and lead initiatives with approval to implement changes 
• Provide guidance and support to team members, ensuring they have the necessary skills and knowledge to perform their roles effectively 
• Manage and maintain accurate files, records, and discussions with the utmost discretion, adhering to all administrative and financial policies
• Liaise effortlessly with various departments, fostering smooth communication and workflow

About you

• Ability to work independently in an agile and fast-paced environment, managing multiple priorities effectively 
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely 
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues 
• Strong attention to detail, ensuring accuracy and completeness in all documentation and processes, while maintaining a practical approach to avoid perfectionism that could hinder progress 

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Sunday 15th August 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.