About the role

Mater Health Brisbane are currently seeking an experienced and dynamic Service Manager to drive efficiency and support service delivery across key specialities. This position is being offered as maximum term 12-month; full time leave coverage position based at South Brisbane.

The position reports to the Director of Operations – Ambulatory & Outpatients (AOPS).  In this role you will be a member of the AOPS leadership team, helping to respond to escalations and queries, whilst leading and supporting improvement and change management initiatives across the service.

You will join a team of Service Managers, who work in partnership with nominated specialty Medical Directors to support the strategic direction of the Specialty, in line with organisational goals and key performance indicators. The role works collaboratively across all divisions and teams relevant to the patient journey, including outpatients and inpatients, to facilitate a better experience for the patient, increase engagement and satisfaction and maximise revenue opportunities.

Salary range: $61.20 - $65.56 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

The role of Service Manager will see you drive efficiency and improvement in line with organisation goals and key performance indicators.

Responsibilities for the role will include:

• Optimise access, flow, and experience of the patient journey, in collaboration with clinical team and key stakeholders: This includes demand/capacity review and planning, activity optimisation, and implementation of evidence-based models of care
• Understanding of Mater strategic direction and operational systems in support of service delivery
• Use project improvement methodologies to drive continuous improvement, addressing outpatient and surgical reform agendas, including application of SOSIS/GESIS/ESIS and other guidelines within specialty
• Collate, analyse and report data to improve service and inform strategic direction, in collaboration with clinical team and key stakeholders, including monitoring, review and response of efficiency, quality and safety measures
• Participate in risk management, safety and quality, and evidence-based practice and research activities that support the provision of quality, cost effective care,
• Relationship management across internal and external stakeholders

About you

To be considered for this role, you must have:

• Post-graduate qualifications (or working towards) in relevant management/project management/quality improvement area
• Previous exposure to health care environment at senior level
• Uses high level written/verbal/non-verbal skills in the areas of influencing/advocacy, negotiation, coaching and consultation
• Strong leadership skills, effective communication and interpersonal skills, and advanced report writing skills
• Competence in using electronic information systems

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

For further information specific to the position, please contact Kim Wilson, Director of Operations Ambulatory and Outpatient Services, on 07 3163 2400.

Applications close on Friday, 30th May 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.