About the role
The Mater Pathology has an opportunity available for an experienced Administration Officer to join our call centre. The successful applicant will be offered a Casual position. Call Centre is open from 7am – 8pm Monday – Sunday, where you will be required to have availability to work all shifts including weekends and public holidays.
The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Pathology. The Anatomical Pathology division provides all the anatomic pathology services for the Mater Public and Private Hospitals as well as referrals from community medical centres and other hospitals.
Salary range: $38.81 - $ 43.16 (MCA3) per hour plus Casual Loading plus 12% Superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
In this position you will be responsible for the following:
- Managing a high volume of calls and inquiries for Pathology and resolve or redirect to the appropriate department / staff member / extension
- Organising home visits for patients
- Liaise with couriers for pickups where required
- Updating of patient information
- Carry out administrative duties as required
- Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote teamwork within the department
- Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses
About you
As the successful candidate, you will possess the following:
- Data entry and call center experience
- Proficient computer and typing skills and ability to utilise multiple computer systems
- A commitment to excellent service and accuracy
- Ability to work both independently and cooperatively as a team member
- A demonstrated commitment to the Mater Mission and values
- Understanding of medical and pathology terminology
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Applications close on Friday 27th June 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
