About the role

Mater Hospital Brisbane is seeking a proactive and customer-focused Administration Officer to join our Endoscopy Bookings team on a casual basis, based at our South Brisbane campus. This is an exciting opportunity to work within a fast-paced, high-volume environment where your organisational skills and attention to detail will directly support the coordination of critical endoscopy procedures for public patients. You’ll be part of a supportive administration team that plays a vital role in delivering exceptional patient experiences and ensuring efficient use of theatre lists.

Salary range: $32.02 - $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

In this role, you will provide high-quality administrative support to ensure the smooth coordination of endoscopy bookings and patient pathways. Key responsibilities include:

• Managing endoscopy bookings, amendments and cancellations within a high-volume environment
• Communicating with patients via phone and email to confirm attendance and provide appointment information
• Coordinating replacement cases to optimise theatre list utilisation
• Undertaking accurate data entry, filing, scanning and record maintenance
• Managing incoming and outgoing correspondence and documentation
• Supporting operational efficiency through adherence to procedures, timelines and quality standards
• Working collaboratively with Senior Administration Officers, clinicians and wider interprofessional teams

About you

You are a motivated administration professional who thrives in a busy healthcare environment and is committed to delivering an exceptional patient experience. You will bring:

• Previous administration experience, ideally within a medical or healthcare setting (highly regarded)
• Strong organisational skills with the ability to manage competing priorities and time-sensitive tasks
• Excellent verbal and written communication skills, with a professional and compassionate phone manner
• High attention to detail and accuracy in data entry and documentation
• Confidence using Microsoft Office, with the ability to quickly learn health information systems
• A team-focused approach, demonstrating initiative, sound judgement and accountability
• A genuine commitment to Mater’s Mission, Values and delivering patient-centred care

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Wednesday 14th January 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Please be advised that our recruitment process may be temporarily paused for the holiday period. If this is the case for the role you have applied for, we may not start contacting applicants until January 2026. We appreciate your patience and look forward to connecting with you at that time