About the role

Mater Group are looking for a Business Support Officer to join our Finance team! This permanent, full-time role is based at Mater Newstead and will provide first‑line technical assistance and guidance to Mater end users of the Finance and Operating Systems (FOS) platforms.

Salary range: $46.96 - $51.73 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

You will be responsible for resolving issues, managing service requests, and supporting user adoption and effective use of the underlying systems, with the core ERP being Microsoft Dynamics 365 Finance and Supply Chain Management.

• Act as the central point of contact for FOS users, receiving, recording & resolving incidents and service requests via various channels (ITSM ticketing tool, email, phone, web).
• Process tickets in line with agreed Service Level Agreements, including new or modified user access requests, amendments or closures of financial dimensions, and general user queries.
• Maintain and contribute to the development of process documentation for all systems and workflows managed by the FOS Team.
• Interpret financial data such as financial reports, merchant statements, and ledger transactions to support troubleshooting, issue analysis and assisting in the company’s month end financial close processes.
• Deliver training or walkthroughs for new features, processes, or system changes to ensure users understand updates and best practices.

About you

• Tertiary Qualification /diploma in accounting and /or Information Systems or related field.
• ITIL certification (highly desirable).
• Microsoft certifications in Dynamics 365 FinOps (highly desirable).
• 3+ years of progressive experience in a Financial Systems function or related field.
• Strong working knowledge of Microsoft D365 Finance & Supply Chain Management and other finance systems.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close May 2nd –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.