About the role

Mater Private Hospital Gold Coast is hiring a Digital Facilities Partner to join their team. In this role you will provide both leadership and technical expertise to drive the effective delivery of IT services at Mater Private Hospital Gold Coast.

Leading a small, dedicated front-line team, you will offer guidance and operational oversight to ensure exceptional customer support. Your role is pivotal in fostering scalable, reliable, and high-quality IT support that consistently meets the evolving needs at Mater.

This is a permanent, full-time position based on the Gold Coast.

Salary range: $54.75 - $59.38 plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

• Serve as a subject matter expert across digital, audio-visual, biomedical, and built environment technologies
• Manage work queues, allocate resources, and provide hands-on support during high-demand periods
• Oversee IT asset management, ensuring compliance with processes and guidelines
• Build and maintain strong relationships with site leadership through clear, consistent communication
• Lead knowledge management initiatives, including mentoring staff and maintaining self-service resources
• Support incident, problem, and change management activities, including after-hours on-call support
• Participate in root cause analysis and post-incident reviews to drive continuous improvement
• Contribute to technical design, escalate complex issues, and provide Level 3 support
• Identify training needs, deliver development programs, and maintain the Service Centre skills matrix
• Coordinate customer feedback surveys, analyse results, and recommend service enhancements

About you      

• Relevant tertiary degree in IT or related field
• ITIL V3 or V4 Foundation certification required
• Additional certifications such as A+, Network+, or Microsoft Certified Professional advantageous
• Minimum 3 years’ experience in digital service delivery or corporate IT support
• Proven experience supporting service desk, audio-visual, and desktop environments in large, complex organisations
• Strong ability to provide leadership and mentor a small team
• Ability to train and support advanced hardware and software troubleshooting
• Commitment to delivering service excellence and fostering team development

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Wednesday the 8^th of July 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.