Are you passionate about enhancing customer experiences and driving growth in a values-based organization? BaptistCare is seeking a dynamic and dedicated Customer Engagement Consultant to join our team.
About the Role:
As a Customer Engagement Consultant with BaptistCare you will manage, monitor , and improve all facets of the customer experience, supporting the highest standards of service delivery, as well as promoting and identifying ways to deliver a customer-centric model of care. You will represent BaptistCare as the first in-person point of contact with prospective new clients or their nominated representatives, building on any engagements with the customer/family decision-makers
This role offers a unique opportunity to work across various sites in the East Metro and Wheatbelt regions, providing a diverse and enriching work environment. This position requires regular travel with every Monday spent at our Belmont office allowing you to engage with different teams and projects, ensuring a varied and stimulating work experience.
Why Join Us?
At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance up to $3000 per year and access to learning and development programs and courses like LinkedIn Learning!
About You:
To be considered, you will have:
- Proven experience in a customer engagement or sales roles
- Strong interpersonal and communication skills with the ability to build rapport and trust with customers and their familis
- Empathetic and customer-centric approach to service delivery.
- Ability to work independently and as part of a team.
- Willingness to travel within the designated territory- East Metro and Wheatbelt
- Valid Driver’s License (Vehicle provided)
If you are ready to be part of a team that values compassion, community, and connection, we would love to hear from you. Join us at BaptistCare and help us make a meaningful impact in the lives of many.
About Us:
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.
Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.
BaptistCare – Transforming lives by expressing the love of Christ.
Recruitment Agencies Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
