About the Opportunity
As Discova’s E-commerce Manager, you will have the opportunity to drive sales and maximise yield for our day tours and experiences, transfers and other Discova-operated and contracted experiences across Asia, primarily sold through online travel agencies (OTAs). Your expertise in e-distribution will be instrumental in creating compelling offers that sell and showcase our tours on these channels via strategic account management tools and techniques.
To succeed in this role, the ideal candidate must have a keen interest in a variety of topics related to our product themes and an in-depth interest in the online travel space.
This position offers an opportunity to break away from the traditional framework of the online distribution sector, explore your potential, and leverage your expertise in the field.
Key Responsibilities
- Curate and refine product listings, including descriptions, itineraries, and visuals, to maximize customer appeal and achieve product optimization
- Collaborate with operations to optimize product availability and pricing for real-time confirmation through proper inventory management.
- Underline the importance of strategic sales channel management in maximizing sales across direct, OTA, partnership, and internal channels, as it is a crucial aspect of increasing revenue and profitability. Establish and maintain strong relationships with OTAs and partners, identifying new opportunities for growth as part of the business development tasks connected to e-Commerce OGSMs.
- Monitor market trends, competitor activity, and pricing to inform decision-making according to market demands and wishes.
- Manage and develop a team of 2-4 direct reports, providing guidance, support, and performance reviews in various destinations.
- Implement a strategy to proactively drive guest reviews and engage with reviewers to enhance the product's value proposition.
- Highlight the role of effective inventory management and pricing strategies in maximizing group size and yield on tour departures, as it directly impacts revenue generation.
- Identify and explore opportunities for peripheral and auxiliary revenue generation.
- Champion cross-functional collaboration with operations, country management, commercial, customer experience, and marketing teams.
About You
The Essentials
- A minimum of 7 years of experience in the OTA segment, with a proven track record of success in acquiring and managing commercial partnerships.
- A sold in-depth knowledge of e-commerce travel platforms, content management systems, and online distribution channels.
- A sound understanding of Search Engine Optimalization and key word practices.
- Strong analytical skills and ability to leverage data to drive business decisions.
- Excellent English communication and interpersonal skills.
- Proficiency in cloud-based technologies Cloud booking software, channel manager and e-Distribution systems (API/XML Connectivity)
- A solid understanding of image formatting and editing.
The attributes
- A profound interest in exploring new places, cultures, and experiences.
- Capable of independently developing and implementing plans without extensive oversight.
- Proficient in Microsoft Office applications.
- Familiar with the potential of direct API integration, though technical expertise is not required.
- Strong verbal and written English skills, with experience collaborating with diverse teams. Other languages are seen as an asset
- Demonstrated ability to contribute to team success and achieve business goals.
- A solution-oriented approach to challenges and obstacles.
- Capable of working independently and collaboratively, supporting team members to achieve shared objectives.
- Hands-on leadership style with a commitment to mentoring and guiding team members.
- Willingness to travel for business as needed.
- Personal alignment with Discova's mission and values.
About Discova
As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it!
Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out.
Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture.
Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova philosophy.
Personal connections: We are a big business founded on personal relationships. "We work globally, live locally" is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments. These programmes support nominated charities through workplace giving, promote volunteering, and support fundraising initiatives through our employee giving and office environmental Programmes. All our employees can even enjoy one volunteer day per calendar year. We thank all candidates for their interest; however, only those selected to continue the process will be contacted.
Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly
