About the Opportunity
As a member of the Discova Tailor-made Sales team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent customer experience and who take pride in their expertise of Discova’s product offerings and destinations.
As a Tailor-made Travel Team Leader you are focused on exceeding the agent’s expectations from start to finish by building the capacity of your team. Your goal is to ensure that your team have the tools they need to secure a sale and the know-how to use them. You have an integral role in building strong relationships with partners. You are an expert at building well crafted itineraries, in this case specializing in Japan as a destination. You are confident in making recommendations and able to coach your team to do the same.
Responsibilities;
- Use well developed sales skills to meet your own personal target and coach team members to meet their personal targets
- Consistently apply Discova’s One Best Way for B2B enquiry handling including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sale
- Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call
- Ability to work on multiple tasks at the same time, completing within required time frame and quality standards.
- Ability to check team members’ bookings for accuracy and correctness and monitor for adhesion to the One Best Way
- Lead by example with sales steps, discipline follow up, individual sales targets, high focus on accuracy and quick turn around times
- Address and tackle any barriers to sale in your team
- Understand all wage packages and KPI calculations
- Develop strategies to achieve business results and contingencies to achieve those results
- Understand the PNL of your business and the cost and opportunity your team present to Discova
About you;
- A degree in tourism and hospitality is an advantage.
- Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
- Expert knowledge of Japan as a destination is essential
- Fluent in both written and spoken English is required and other European languages would be an advantage.
- Proven experience of meeting and exceeding sales targets and KPI's
- Advanced computer skills and the ability to confidently learn new computer systems
- You are able to work shift work and flexible hours to meet customers expectation and be available during some of their business hours.
About Us
As a leading global destination management company, operating in numerous destinations across Asia, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localized know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
