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Account Support Specialist

Apply now(opens in a new window) Job no: 523571
Work type: Full time
Department:FCM - Customer Success or Account Management
 Location: Tokyo, Japan
Categories: Business Development

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity 

As an Account Support Specialist, you will play a vital role in supporting our Account Management team by handling day-to-day administrative tasks and providing essential analysis. This position focuses on ensuring the smooth operation of account management processes, allowing account managers to concentrate on building relationships with customers and driving value. You will engage with smaller, less strategic customers, helping to enhance their experience and support their needs.

Key duties & responsibilities:

  • Enhance Team Efficiency: Serve as a vital component of the account management function, facilitating smoother operations and supporting Account Managers with tasks that require a personal touch rather than automation.
  • Administrative Support: Oversee routine administrative duties, including scheduling meetings, maintaining accurate records, and preparing reports to optimize the account management workflow.
  • Customer Engagement: Act as a primary point of contact for smaller customers, addressing inquiries promptly and delivering exceptional support to foster a positive customer experience.
  • Data Analysis: Collaborate in analyzing customer data to uncover trends, identify opportunities for improvement, and pinpoint areas for potential growth.
  • Collaboration with Account Managers: Work closely with account managers to understand their specific needs, providing tailored support that allows them to focus on strategic initiatives.
  • Performance Reporting: Prepare and present regular reports on account performance, customer feedback, and other key metrics to support informed decision-making.
  • Process Improvement: Actively seek opportunities to enhance efficiency within account management processes and contribute to the implementation of best practices.

Job Requirements & Competencies: 

  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • Previous experience in customer support or account management is a plus.

Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

  • Generous remuneration structure and a highly competitive salary 

  • Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

  • Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

  • Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons 

  • A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

  • Enjoy the freedom and flexibility with our Flexible Working Arrangement 

  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. 

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer.  In addition, our company founder strongly believes the success of our business relies on the success of our people.

#LI-KM1#FCMAS#LI-Onsite

Applications Open: Tokyo Standard Time
Applications Close:

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