Product Manager (Productivity and Collaboration) - South Bank, QLD
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Job no: 523732
Work type: Full time
Department:ETS
Location: Queensland
Categories: Information & Technology
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
We are looking for an experienced Productivity and Collaboration (P&C) Product Manager who is metrics-driven and goals-oriented to join our dynamic and fast-paced environment to work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
You'll be part of Enterprise Technology Services (ETS), our global technology team and be responsible for P&C services including: Management of the Microsoft 365 Suite, Meeting Room Technology, Identity and Access Management (e.g. Active Directory and Okta) and other collaboration tools.
If you would like to be responsible for product planning and execution throughout the product life cycle, including: gathering and prioritising product, customer requirements and defining the product vision, we encourage you to apply!
Day in the life:
- Defining and executing the product strategy
- Identify customer needs, trends, and competitive landscape to develop a product that meets the needs of the target market and differentiates the product from competitors
- Collaborates with cross-functional teams such as engineering, design, and sales to develop and launch the product
- Work with Marketing, Sales, Operations and Product to create a go-to market plan and identify the best channels to reach the target customers
- Track key metrics aligned to the overall business objectives, such as revenue, customer acquisition and retention, and customer satisfaction
- Identify opportunities for improvement and make recommendations for product enhancements and update
You'll be perfect for the role if you have:
- 5+ years professional experience in a Product Management role
- 5+ years in Productivity and Collaboration
- 3+ years of demonstrated leadership experience
- A Bachelor’s degree or demonstrated equivalent experience
- Strong business acumen, able to understand the market, competition, and financials to drive product success
- Strong analytical skills, use data and metrics to make informed product decisions
- Excellent communication skills, able to communicate the product vision and strategy effectively to all stakeholders, including engineers, designers, marketers, and executives
- A deep understanding of the customer and their needs to create a product that meets those needs
- Able to think strategically about the product, anticipating potential issues and planning ahead to ensure that the product is successful
- Experience creating experiments, including running A/B tests and gathering customer feedback through surveys and interviews to validate whether changes are likely to drive loyalty and retention
Office hours: Standard - however may require outside of hours, due to Global nature of the role
What you'll enjoy
- Tick destinations off your bucket list with our discounts on travel and accommodation
- Employee Share Scheme through Equate Plus
- Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility
- Receive ongoing training and professional development
- Closing the Gender Gap in Super Balances! FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years!
- Preference for internal progression through Brightness of Future
- Global career opportunities in a network of brands and businesses at your fingertips
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
- Opportunity to attend global awards events, including Global Gathering (Los Angeles 2025)
- Various social events to promote networking, the celebration of wins, and sometimes just for fun!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-KC1#LI-onsite
Applications Open: E. Australia Standard Time
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