At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the Product Communications & Change Manager you'll be responsible for the communications strategy, planning and communication execution across multiple teams to ensure that our communications are coordinated and consistent. This will include communications in relation to major new initiatives, smaller releases and business as usual activities.
If you'd like to manage communications and change to our people and customers in a B2B environment, while incorporating a number of different projects, please apply!
Day to day:
- Drive the internal communications strategy and plan to deliver engaging communications to our people
- Understand the impacts of releases and changes, and craft appropriate supporting communications
- Develop communications for weekly, monthly and ad hoc needs
- Use innovative approaches to ensure the information reaches staff in busy environments
- Build strong working relationships at all levels with our teams
- Work collaboratively with portfolio and product teams to support change and communications
- Identify opportunities for improving communications processes
- Carry out research internally and within the market and competitors to ensure we communicate effectively
- Support the delivery teams in delivering quality communications to support change management globally
- Work closely with internal change management teams to ensure users are fully prepared for upcoming releases
You'll be perfect for the role if you have:
- Minimum 3 years experience within a change, communications, marketing, or a project management role within a large, multidisciplinary organisation
- Understanding of change methodologies
- Facilitating workshops and / or training session experience
- Experience conducting analysis of the impacts of change on the organisation, employees, customers and business readiness
- Experience creating and delivering written and digital communications
- Experience working within a travel organisation (desirable)
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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