Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional well-being days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Hybrid working arrangements
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

You will join see-u/HBF as a Member Experience Consultant representing our product in the moments that matter to our members for a 12 month secondment. We're a team that puts our members first; we are dedicated to enhancing lives through innovative solutions and exceptional service.

As a Member Experience Consultant, you'll be at the heart of our mission, turning everyday interactions into extraordinary moments. This role operates in a fast-paced contact centre environment as the first point of contact for Member queries through channels such as phone, email or online.

You will be the front line of our organisation, providing exceptional service and support to our valued Members. Your main responsibility will be to ensure our members receive the best possible experience, addressing their needs with empathy, efficiency, and expertise.

Let’s talk about you!
Are you Passionate about delivering exceptional service and creating memorable experiences? Do you thrive in a dynamic environment where your contributions make a real impact? If you are – you could be one of our valued team members here at see-u/HBF.

• People Passion
• Excellent Communicator
• Empathetic Problem Solver
• Tech-Savvy
• Adaptable and Resilient

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake a fun and dynamic, fully paid training program to give you the tools you need to start helping our members the see-u / HBF way.

What you will do

Be the face of our Brand: Connect with our members across our various channels, providing expert guidance and personalized support.
Deliver WOW Moments: Go above and beyond in every interaction, ensuring our members feel valued and heard.
Solve Problems with Heart: Use your problem-solving skills to address member needs and turn challenges into opportunities.
Educate and Empower: Help members understand their benefits, guiding them through our products and services with clarity and care.
Collaborate and innovate: Work with cross-functional teams to continuously improve the member journey.

Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.