• Full Time Ongoing Opportunity
• Location: Orange
• Clerk grade 3/4 salary starting from $82,193 plus super and leave loading

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone can thrive, reflecting the rich diversity of the communities we serve. Learn more about the benefits of joining our diverse and talented DPIRD team.

About the Role
The Senior Customer Service Officer delivers frontline information and licence processing services in a call centre environment for the DPIRD Forestry and Hunting Regulation Unit. The role also guides Customer Service Officers and leads audit and probity assessments to ensure service quality and compliance. The unit is continually working on a broad range of projects, making this an fantastic opportunity for someone who likes variety and teamwork.

About You
As our ideal candidate, you will have:

• Experience in providing customer service, ideally in a customer service hub or similar environment
• Demonstrated ability to show initiative in developing work plans, improvements to processes and identifying risks
• Confidence guiding and supporting team members
• Strong organisational and administrative skills
• Ability to interpret and apply regulatory documents, guidelines, policies or procedures
• Experience supporting community or education initiatives
• Clear written communication skills, including responding to enquiries
• An eye for detail when checking information or completing audits
• Contributing to a positive and collaborative team environment

About the Team

The DPIRD Forestry and Hunting Regulation Unit oversees the administration and regulation of forestry operations and recreational hunting activities in New South Wales. The team ensures compliance with legislation, provides licensing and information and education services to the NSW Game Hunting Licence holders

About us

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests. 

The department brings together: 

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Applying is easy!
Submit your current Resume (max 2 pages) and a Cover Letter (max 1 page) outlining your relevant skills and experience, and why you’re our ideal candidate.

If you’d like to know more about the role, please click here to view the role description.

For a confidential discussion about this opportunity, please contact Julia Gardiner, Coordinator Customer Service and Licensing, Julia.gardiner@dpird.nsw.gov.au, 0409 489 648

Applications close: Thursday 26th June 2025 at 11:55pm

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

Additional Information
This is an internal EOI opportunity. To be considered for appointment for over 12 months, applicants must be ongoing at either an equivalent or higher grade than this advertised vacancy (Clerk Grade 3/4) OR on a current and valid talent pool at this grade or higher. Alternatively, if you do not meet the requirement for an ongoing appointment, you may only be considered for a temporary appointment of up to 12 months.