📍 Location: Hunter LLS - preference for Upper Hunter location, in Merriwa.
📅 Employment type: Ongoing, Full-time
💼 Classification: LLS A&C Grade 3 – 38 hrs - $75,728 to $82,329 + 12% super & leave

Ongoing employees affected by change management plans will be given priority consideration for at grade positions

Hunter Local Land Services (LLS) is looking for an enthusiastic and proactive Senior Customer Service Officer to join our Customer Service Team  . In this vital frontline role, you'll support landholders and stakeholders by providing tailored advice, guidance, and information about LLS programs and services.

What you’ll be doing:

• Supporting the Customer Service team to deliver efficient, high-quality service in a dynamic environment.
• Supporting the Travelling Stock Reserve Team.
• Helping landholders and stakeholders navigate services across areas such as biosecurity, animal and plant health, natural resource management and more.
• Complaint resolution and actively promoting and engaging with continuous improvement in customer service delivery.
• Assist with development of guides and procedures.
• Building partnerships with internal teams and external clients, ensuring accurate and timely communication.
• Information Management Administration
• Responding during biosecurity emergencies as required.

About you:

You’re a collaborative team player with great communication skills and a passion for helping others. You’re confident using technology, can juggle competing priorities, and are ready to be a key point of contact for your community.

We’re looking for someone who can:

• Deliver outstanding customer experiences
• Handle complex enquiries with empathy and professionalism
• Provide mentorship to team members and promote a positive team culture
• Stay cool under pressure and thrive in a fast-paced environment

✅ What you’ll need:

• Strong customer service skills and attention to detail
• Confidence using technology and digital platforms
• A flexible, can-do attitude and willingness to pitch in

Why work with us?

At LLS, you’ll be part of a collaborative, regionally-based agency that supports primary industries and the environment. You’ll enjoy flexible work options, development opportunities, and the satisfaction of making a difference for NSW communities.

Got what it takes to make this role a success? Simply submit your resume and a cover letter telling us why this is the job for you. We will then get back in touch after the closing date with the next steps.

Closing Date: 11:55pm Sunday 17th August 2025

For further information about this opportunity please contact:

Siri Boorer, Team Leader Customer Service on 0447 563 400 or via email siri.boorer@lls.nsw.gov.au

You can also download the Role Description

This is an internal EOI opportunity open to DPIRD/LLS staff only

*To be considered for an ongoing appointment applicants must be ongoing at either an equivalent or higher grade than this advertised vacancy (LLS Grade 3 or Clerk 5 1/2) OR on a current and valid talent pool at this grade or higher. Alternatively, if you do not meet the requirement for an ongoing appointment, you may only be considered for a temporary appointment of up to 12 months.

What to Expect Next

Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages. 

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process. 

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.