• 35 hours per week
• Temporary until 30 June 2026
• Location: Orange
• Clerk Grade 5/6 | Salary from $97,027.00 plus super and leave loading

Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. DPIRD is a workplace where everyone can contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.

About the role

The Assistant Program Officer role provides high quality and responsive customer service in application assessment and post approval processing services to support the delivery of the Authority’s financial assistance programs

We are looking for an individual who can:

• Review of complex applications and claim requests submitted by applicants and provide recommendations to inform decision making within required timeframes against eligibility criteria, and policies and responsible lending standards.
• Identification and case management of suspected fraudulent application and claim requests, providing information and details to the Manager
• Draft correspondence relating to titles and securities assessments, applications and other variations; and prepare information and reports for presentation to RAA and DPIRD
• Apply responsible lending standards when assessing and recommending terms and conditions based on type and value of assistance and liaise with client financial institutes to gain consent for the relevant documents. 
• Maintain and enter accurate data into the RAA databases to inform decision making
• Provide accurate and timely information and advice to applicants and clients as to status, conditions, and/or variations on applications, and resolve issues including customer complaints

About You

To be successful in this role, our ideal candidate will have the following:

• Demonstrated experience in managing multiple tasks effectively within tight timeframes to meet customer expectations
• Demonstrated experience in managing enquiries, complaints and reactions from distressed customers
• Be open, honest, prepared to express your views and willing to accept and commit to change
• Have demonstrated clear communication skills and be able to tailor communication to diverse audiences
• Have a strong understanding of best practice lending concepts, policies and processes
• Be able to assess and understand complex financial assessments in relation to loan applications

About Us

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions. 

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service. 

We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW. 

Applying for the role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.

For more information about the role, please click here to view the role description

Additionally, if you would like to hear more about this role, please contact Tami Walford, Business Partner, Talent Advisory on Tami.Walford@regional.nsw.gov.au

Closing Date: 11:55pm, Sunday, 4 May 2025

Why work for Us?

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community. 

As part of our team, you will be able to: 

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. 
  
  
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. 
  
  
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you. 

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.

Additional Information
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.