• Temporary full time position (12 months) 
• Location – Forbes NSW 
• Salary starting from $97,027pa + super 
• Have an exceptional career where you live! 

Local Land Services is a regional-focused NSW Government agency delivering quality customer services to farmers, landholders and the wider community. We help people make better decisions about the land they manage and assist rural and regional communities to be profitable and sustainable into the future. 

We connect people with groups, information, support and funding to improve agricultural productivity and better manage our natural resources.  

What will you be responsible for? 

As our Customer Service Coordinator, you'll need to be a proven supervisor who can lead and coordinate a team of office-based customer service staff across a number of regional locations, as well as assist the Team Leader with day to day operations of the business unit and Central West regional needs. You will also need to be able to assist the customer service team members during peak periods. 

We value team work and love to ensure a feeling of belonging and we are looking for a high-achiever to join our team! 

What you need to do this role; 

• Ability to provide advice and analysis on customer service projects and service delivery 
• Ability to monitor, analyse, evaluate, and report on customer service activities 
• Effective communication skills with the ability to engage stakeholders and staff across the business 
• Ability to identify improvement strategies for business delivery and ability to troubleshoot or implement quick changes to ensure business continuity 
• Proven supervisory skills and ability to lead and coordinate a remote team of staff 
• Ability to provide timely, consistent, and effective frontline client services to our stakeholders and partners 
• Ability to provide advice to your managers and contribute to the development and implementation of processes, plans, and procedures 
• Have a current NSW Driver License and the ability and willingness to travel throughout the region. You may be required to overnight dependent on workloads and your office location. 

Our ideal candidate will love to be busy. You’ll also need to be proactive, tech savvy and organised whilst working in a high volume business service delivery and customer focussed environment. You will be very hands on in this role and it is best suited to someone extremely passionate about their work and who can promote positive team culture with a proactive team player attitude. 

Applying is easy!  Simply submit your resume and a cover letter online and tell us why working as a Customer Service Administration Coordinator is for you. We’ll get back to you after the closing date. 

For more information on the role you can download the role description or reach out to Leanne Kennedy on 0439 534 041 or via leanne.kennedy@lls.nsw.gov.au. 

What is the process?   

The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes.  

You might be asked to attend an interview (either via video, over the phone or face to face), or complete a written or other assessment task. Reference checks will also be undertaken if you are successful in being placed into a role.  

Application Closing Date:  Thursday 26th June 2025 @ 11.55pm  

Recruitment Adjustments  

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.  

About Us: Together, we are DPIRD 

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies. 

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.  

The department brings together: