Address: 150 N. 18th Ave.,
Phoenix, AZ 85007

Salary: $73,700 

Grade: 23

Closing Date: 

This position will report to the Bureau Chief or Deputy Bureau Chief, and is responsible for overseeing the management of the Arizona Ambulance Services Certificate of Necessity Licensing (CON) and rates program:

The position will be responsible for the oversight of ambulance provider certification licensing, recertification, response time compliance, the establishment of general public rates, charges, contracts, and performance improvement initiatives.

The role will serve as a resource for all administrative/lead staff, and oversee the work of direct reports for accuracy and compliance with applicable statutes, laws, and rules. The position will be a subject matter expert on statutes and rules, and will be expected to provide technical assistance and guidance to EMS providers.
Review, edit, and monitor program requirements; ensuring statutory and regulatory requirements are met. Will ensure all forms and documents accurately completed within required time frames; recommend corrective action plans as needed.
Provide training and technical assistance to stakeholders; serve as a resource for EMS agencies, health care facilities, and other organizations as needed to ensure compliance with statutory and regulatory requirements.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Participate in the monitoring and evaluation of programmatic activities; strategic planning and performance improvement initiatives; program policy, procedures, and rules revision; participate in meetings with key stakeholders and professional organizations for program and systems performance evaluation; attend and represent the office at local, regional, state and national meetings as needed.
Serve as a resource to other supervisory/lead staff in the bureau. Planning, administration, and personnel management. Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations, etc.)
Participate in quality assurance/performance improvement activities. Other duties as assigned as related to the position.

Knowledge of:
-Public health programs at the state and local level.
-Federal and state rules and regulations.
-Considerable knowledge of the principles of accounting, and interpretation of financial statements.
-Computer programs and various software applications.
-Data-driven quality improvement programs.
-Personnel rules relating to hiring, appraisal, and professional discipline as well as evaluation procedures and forms.
-Project management methodology

Skill in:
-Supervision and professional development of multiple direct reports
-Project Management and administration
-Interpretation and application of Statutes and rules
-Organization amid competing priorities and multiple tasks
-Conflict resolution
-Written and oral communication and presentation
-Critical Thinking and Problem-Solving Skills

Ability to:
-Delegate
-Negotiate
-Analyze problems and develop effective plans for corrective action.
-Work effectively with a wide range of management and staff
-Effectively communicate
-Maintain effective Interpersonal interactions.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in public health, business, or related field with 4 years of experience in the management of an emergency service, health care, or public health program, Master's degree will substitute for 2 years of experience.

Must have a driver’s license and ability to travel.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.