Address:  3010 E. Camelback Rd.
Phoenix, AZ  85016

Salary: $47,564 - $87,570 

Grade: 22

Closing Date: September 29, 2024

PLEASE NOTE THIS RECRUITMENT IS FOR INTERNAL STATE OF ARIZONA EMPLOYEES ONLY

This position will work in a hybrid work environment with approximately 1 day a week in the office and the remaining 4 days a week remote.  Depending on the needs of the Agency, more days in office per week may be required.  

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.

JOB SUMMARY:
The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist Supervisor. The Active Member Services Retirement Specialist Supervisor, under the direction of the Active Members Manager, is responsible for the assignment of some work duties and prioritizing assignments within the work unit as specified and auditing work product for unit performance. This role will also have some supervisory roles to take the burden off of the Manager.

This position may be available for remote work within Arizona with 1 day per week in the office/hoteling depending on the department's business needs and continual meeting of expected performance measures. 

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

The Retirement Specialist Supervisor is responsible to:

• Audit all service purchases and transfers and ensure the correct plan is used in preparing the calculation. Determine that the calculation table used is consistent with the requirements of statue; note any corrections needed and return to active member specialist to make changes.
• Prepare service purchase and transfer calculations for the active and inactive membership which includes:
  • military service
  • prior service from an AZ state retirement plan
  • prior qualified service from outside an AZ state retirement plan
  • prior reserve firefighter service.
• Provide support to active member specialist on calculations that are unusual or difficult and require special consideration; advise on a course of action and offer insight on ways to handle the situation.
• Responsible for assigning and approving refunds.
• Responsible for training active member staff on department processes. This includes instructions on membership forms, change forms, service purchases, and transfers.
• Establish methods to measure progress and focus on areas of need. Mentor department personnel; provide coaching that will instill each staff member with a goal toward self-improvement.
• Provide backup to the active member manager.
• Ensure department directives are maintained, timeliness goals are met, and new or ongoing issues are addressed should the department manager not be available.
• Prioritize and distribute workload. This includes all membership and change forms, service purchase and transfer requests, and any other assignments deemed necessary by the active member manager.
  
• Participate in workgroup for the new Pension system (STARS), as needed.

Knowledge of:

• State and federal statutes as they relate to the retirement plans.
• Policies and procedures related to the operations of the Member Services division.
• Accounting and auditing principles sufficient to provide general information to members.
• Rules of grammar and composition to prepare, review and edit documents.
• Records management systems (automated and manual) State Retirement System benefit programs.

Skill in:

• Participating in teams and work groups for formulating a team approach to problem solving and plan development.
• Composing, editing correspondence and forms.
• The use of computer programs.
• The application of problem solving techniques.
• Providing high level customer service.
• Effectively explaining complex system policies and procedures to others.

Ability to:

• Exercise sound judgment in safeguarding confidential or sensitive information.
• Apply laws, rules and regulations applicable to the retirement system.
• Establish and maintain effective working relationships with those contacted in the course of the position's areas of responsibility.
• Effectively communicate across all mediums.
• Organize, prioritize, and perform multiple tasks.
• Work within stringent deadlines to complete projects and assignments.
• Read, comprehend and interpret complex materials.
  

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

If you have any questions please feel free to contact Andrew Goodwin at agoodwin@psprs.com or 602-296-3738 for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Andrew Goodwin at agoodwin@psprs.com. Requests should be made as early as possible to arrange the accommodation.