Address:  801 E. Jefferson Street, Phoenix, AZ 85034

Must reside in the state of Arizona.

Salary:  $75,000 - $80,000

Grade: 25

Closing Date: Open Until Filled

This position is eligible for full-time remote work (including virtual office arrangement in Arizona).

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

Participates in the implementation, support of system design, and administration of AHCCCS systems and infrastructure. In addition to assigned systems/applications, projects and administrative tasks may be assigned as needed. Authority to install, configure, and modify systems and infrastructure are part of the job, with approved change control.

Major duties and responsibilities include but are not limited to:
• Proactively solves complex and unique problems.
• Troubleshoot across multiple applications and create run books and playbooks for each event with the necessary escalation paths established.
• Create and update documentation, including standard operating procedures, administrative instructions, after action reports for system outages, task status updates, and customer reports.
• Daily monitoring of the network, servers, cloud and applications to ensure full availability and optimum performance. Utilize software tools, basic scripting skills, and logs to monitor network and system health.
• Assist with application integration and troubleshooting in this infrastructure for a complex application environment, including management of dependencies on services, platforms, and other applications within the cloud infrastructure to include use of basic scripting tools.
• Provide primary support and maintenance of claims submission services and software, such as Foresight and Managed File Transfer (MFT).
• Manage instances compliant with Arizona cloud infrastructure and services in GovCloud and Commercial environments.
• Perform day-to-day operational administration of complex multi-user cloud-based computing systems including user management, audits, patches, and upgrades.
• Support and troubleshoot web applications. This includes deployment of web applications using Public Cloud environments and utilizing application and server logs to identify and resolve issues.
• Build technical knowledge of virtual machines and applications operating in Cloud IaaS, PaaS and SaaS environments.

Knowledge:
• Cloud technologies including: AWS, AZURE, Google and OCI; Custom SSL, ciphers, and Elastic Load balancing, performance optimization
• Networking concepts
• Virtualization technologies

Skills:
• Excellent customer service skills
• Excellent interpersonal, written and oral communication skills
• Advanced skills in managing cloud environments
• Expert troubleshooting skills
• Cloud command line scripting skills

Abilities:
• Demonstrated ability to balance, prioritize and organize multiple tasks
• Demonstrated ability to work collaboratively in teams and across organizations
• Demonstrated ability to synthesize feedback and adjust plans accordingly
• Demonstrated ability to build strong relationships inside and outside the organization
• Demonstrated ability to develop and write technical documentation
• Demonstrated ability to evaluate and test emerging technologies
• Demonstrated ability to perform advanced design, maintenance and repair of servers
• Demonstrated expertise in information system configuration management
• Discussing and planning application architectures with cross-functional teams to include; developers, business, technical teams and third-party vendors
• Demonstrated ability to create and write polices and standards.
• Work in a Virtual Office setting.

Minimum:
• 2+ years of hands-on experience or demonstrated proficiency provisioning virtual environments, performing operational tasks, and maintaining Linux and Windows instances running on one of the top vendor public clouds platforms. At least one entry level / associate level cloud certification from one of the following cloud vendors: AWS Cloud Practitioner (AWS), Associate Sysops Administration, Google Fundamentals, MS Azure Fundamentals, or Azure Administrator.

Preferred:
• 3+ years of experience with developing, running and maintaining scripts. Good communication, project & priority management and collaboration skills.

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.