1110 West Washington Street, Suite 240

Phoenix, Arizona 85007

Annual Salary Range: $35,000 - $42,000

Grade: 15

This position will remain open until filled  

This position serves as the agency's first point of contact to the public. The CSR will answer telephone calls, emails, and speak with the public in person, answering questions and transferring calls appropriately.

This position is also responsible for daily distribution, monthly mailing of renewal reminders. The CSR will input money the agency receives from applications and penalty payments into the agency's computer system.

CSR will log all applications and payments to be processed by the licensing and renewals specialists. CSRs will update the computer system and issue renewal certificates for the Board's firm and branch registrants.

CSRs will mail and email firm certificates upon the processing of renewals and applications. CSRs process change of address requests, name change requests and deceased notices. CSRs are also responsible for scanning of documents received.

CSR will input all applications and fees the agency receives.

• Accurate data entry of applications into the computer system; collecting fees for agency services and adding money receipts and reconciling cash against known figures for verification; issuing firm and branch certificates and mailing monthly license renewal reminders. Processing change of address requests, name change requests and deceased notices. Scanning documents received through the mail and email. Input all applications and fees the agency receives

• Public interaction in person, via phone and email. Answering questions or transferring/referring questions to corresponding staff members

• Other clerical duties as necessary such as assisting the licensing or operations staff as workloads dictate

Knowledge:

• Good knowledge of the agency's operating rules/policies & differences between the units

• Proper use of Business English, grammar/ spelling and punctuation

• Confidential file organization and maintenance

• Standard office practices and procedures

• Data processing applications

Skills:

• Good listening, oral and written communication skills

• Operating computers and office equipment

• Strong Customer Service skills

• Organizational skills

Ability:

• Follow general rules/policies/procedures sort, arrange and file documents properly

• Establish and maintain effective working relationships with others

• Ability to interact politely with different personality types

• Plan, coordinate, analyze and establish priorities

• Communicate effectively orally and in writing

• Multi-task with numerous interruptions

• Keep confidential information private

• Ability to keep accurate records

• Background working in an office environment with experience answering phones and working within a database

Driving Requirements:

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Shawn McConnell at shawn.mcconnell@azdoa.gov for assistance