Address:  3010 E. Camelback Rd. Suite #200
Phoenix, AZ  85016

Salary: $52,000 - $72,000 

Grade: 23

Closing Date: Open Until Filled

Resumes will be reviewed weekly.

Please note:  This position will work on-site and may have future opportunities to work remotely 1 to 2 days a week.

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.

JOB SUMMARY:

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Technical Support Administrator. Located in Phoenix, AZ, PSPRS manages three retirement plans and serves active and retired public safety and correctional facility personnel, judges and elected officials.

Reporting to the Technical Support Supervisor, this position is responsible for the maintenance and support of the PSPRS end user computing environment, MFPs, network, and server infrastructure. Processes, documents, and coordinates resolution of trouble calls leveraging the Agency’s incident management system. Categorizes, isolates, and resolves hardware and software problem issues. Performs onboarding and offboarding of users. Implements software patches, security fixes, and tests and validates modified IT system configurations. Ensures compliance with standards for IT systems software and documentation. Produces technical and end user documentation and training materials.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

The Technical Support Administrator is responsible to:

• Respond to, resolve, and triage IT help desk requests.
• Provide guidance, support, and education to staff for both hardware and software including but not limited to Microsoft Office software, computer systems, VOIP systems and peripheral devices.
• Support a variety of in-house and third-party applications.
• Administer a wide range of disciplines including but not limited to Windows Desktop and Server, IT systems imaging and configuration management, endpoint protection, backups, and Document Imaging.
• Perform IT system monitoring and analysis of workstation, server, and network systems.
• Upgrade IT systems and processes as required for enhanced functionality and security issue resolution.
• Propose changes to IT systems following compliance to established standards, guidelines, policies and procedures and assists with implementing and testing new technologies.
• Perform periodical systems maintenance and inventory tasks.
  

KNOWLEDGE:

• Working knowledge of various technologies including current Microsoft Windows Operating Systems for both Desktop and Server, Active Directory or AzureAD, Microsoft Office Software, IT systems imaging and configuration management, and general IT security concepts.
• Scripting and automation.
• VoIP and M365 experience a plus.

SKILLS:

• Strong customer service skills.
• Strong interpersonal, written and oral communication skills.
• Strong troubleshooting skills.

ABILITIES:

• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across the organization.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
• Develop and write technical documentation.
• Evaluate and test emerging technologies.
• Apply creative solutions to business problems to ensure business needs are most effectively met.
• Install and repair Workstation/Server hardware and software.
• Perform information system configuration management.
  

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please not that enrollment eligibility become effective after 27 weeks of employment.

If you have any questions please feel free to contact Andrew Goodwin at agoodwin@psprs.com or 602-296-3738 for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

All newly hired employees will be subject to E-Verify Employment Eligibility Verification.