Address: 2980 S. Hwy 90, Benson, AZ 85007

Salary: $20.00 - $22.00  / per hour

Grade: 17

Closing Date: November 20, 2024

This position exist to Coordinate the Volunteer and Tour Reservation Program at Kartchner Caverns State Park. This position will work in tandem with Park Leadership to ensure Volunteers and Customer Service Representatives are adequately trained and effectively assigned to meet the needs of the park. The position is accountable for managing the programs, hiring, training and supervising Volunteers and Customer Service Representatives. Champions continuous improvement personally and with all Volunteers and Park Staff.

Management:
- Management of the Kartchner State Park Volunteer Program and Tour Reservation Program.
- Responsible for decisions concerning the quality of the Program Operations and the appropriate use of Volunteers and Customer Service Representatives.
- Duties include: recruiting, screening, training, coaching, advising, and evaluating Volunteers and Customer Service Representatives.
- Includes program development specific to Agency and Kartchner State Park policies and procedures.
- Also requires coordination with Park Leadership for effective use of volunteers in all units of the park with direct supervision.
- Collects and analyzes Volunteer and Tour data.
- Responsible for the generation of detailed reports needed by the Park, Agency Volunteer Program Manager and continuous improvement metrics.

Programmatic:
- Hosts visitors; conducts interpretive programs and will lead guided tours in cave.
- Provides information in response to visitor questions, direction, guidance, and concerns.
- Provides information in response to visitor questions and concerns;

Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.

Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.

Other duties as assigned as related to the position.

Knowledge of:
- Volunteer Management Practices
- Personnel Management
- Booking Reservation Systems
- Customer Service principles and practice
- Training and educating techniques
- Arizona State Parks volunteer policies and procedures
- Agency vision, mission, goals, objectives and philosophy.
- Continuous Improvement
- Record Keeping
- Cash Handling

Skill in:
- Personnel management and supervisory techniques.
- Assigning works assignments and priorities
- Addressing visitor complaints, emergency situations and other stressful work issues while maintaining a courtesy and professional demeanor.
- Speaking to a small and large groups of people.
- Interpersonal relationships
- Problem Solving
- Written and oral communication

Ability to:
- Apply the principles and practices of work leadership and management.
- Communicate verbally and in writing; establish and maintain professional relationships with potential volunteers and community groups; interpret, evaluate and analyze data.
- Communicate effectively with employees and the public.
- Evaluate and Establish Priorities
- React to changing program needs
- Work outside in extreme weather
- Work holidays, weekends and night shifts

-Two years of experience equivalent to a Park Ranger.
- A Bachelor's degree in Park Management, Forestry, Natural Resource Management, History, Archaeology, Geology, Ecology, Recreation Planning or a closely related field may substitute for one year of the required experience.
- Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substitute

Valid Arizona State Drivers License
First Aid/CPR/AED within 90 days

this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov


The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480)604-7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.