800 West Washington Street

Phoenix, AZ 85007

Salary: $40,000

Grade: 17

This position will remain open until filled

The Licensing Coordinator is responsible for performing tasks related to the State of Arizona license application processes. Responsible for assisting prospective/existing customers seeking information on available licenses and application process steps through license disposition.

The Licensing Coordinator interacts with businesses, customers, other departmental employees, and other agencies face-to-face and through both inbound and outbound phone calls. Responsible for providing detailed information to the public in response to their needs; accepting applications for services and fiscal-related source documents, noting essential information, and ensuring that all information is accurate and complete.

As a licensing specialist, they also resolve issues that are significantly more complex with a higher degree of risk and importance.

• Process initial, renewal, and amendment license applications within the required time frames

• Analyze, verify, interpret, and track primary source documentation received in support of license applications, permits, and registrations to determine the validity and completeness of documents and identify deficiencies

• Review all documents submitted, determine the date that should be entered; and request additional information if data is unclear, missing, or contradictory

• Respond to requests either verbally or in writing regarding application status and processes related to Arizona licensure ensuring that the statuses are followed for the number of days to approve a license

• Evaluate and input applicant information into the Licensing Database to ensure all requirements to be licensed are met and provide to the Licensing Manager/Supervisor for approval

• Approval and issuance of license, permit, and registration according to AZ Revised Statutes and AZ Administrative Code

Knowledge:

• Knowledge of Title 4 and associated Rules and Regulations

• DLLC agency vision, mission, and the Licensing Sections

• Regulatory principles and practices, as well as Federal and state laws and regulations regarding licensing

• Interview and information-gathering techniques

Skills:

• Computer software and systems to include off-the-shelf standard business solution software and department-specific legacy systems (e.g. the Department's Licensing Control System (ELLI), a database that includes imaging)

• Excellent organizational skills and workload management

• Excellent communication skills (oral and written) that allow communication of complex regulatory issues in a clear, concise, and effective manner to licensing staff

• Excellent interpersonal skills including conflict resolution

• Strong computer skills which include, but are not limited to, MS Office and database management

• Planning, organizing, and prioritizing work

• Strong attention to detail

• Excellent customer service skills

Abilities:

• Stay on task and complete assignments by the deadline

• Establish and maintain working relationships with colleagues, staff other departments, and the public at large

• Demonstrate tact and diplomacy in representing the department

• Multitask with accuracy

• Communicate effectively (both oral and written)

• Analyze complex problems and issues

• Interpret state and federal laws and rules

• Work as a member of a team as well as independently

• Experience working with e-licensing database systems

• Candidates for this position will be required to pass a fingerprint and background check

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance